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Branch Manager
Job
Patriot Federal Credit Union
Chambersburg, PA (In Person)
$78,325 Salary, Full-Time
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Job Description
Direct the daily operations of a Credit Union facility/branch, ensuring the attainment of organizational financial, operational, service, and sales goals. Build relationships with internal and external members to support Patriot's strategic plan; originate internal sales and provide service through Patriot's service standards that exceed our members' expectations. Ensure that annual operating budget, strategic action plans, and Stakeholder goals are met.
- Oversee the daily workflow of the branch.
- Recruit, hire, promote branch staff; recommend staffing changes to supervisor.
- Identify training and development needs for branch staff; recommend promotions, disciplinary and other personnel actions to supervisor.
- Coach staff as needed; document coaching quarterly.
- Ensure all member interactions meet and/or exceed Patriot member experience standards.
- Ensure members receive requested services and transactions through branch staff, and that additional services/solutions are offered.
- Monitor and communicate with staff about sales and service referrals and results to ensure goals are obtained; take appropriate actions to correct unsatisfactory performance.
- Monitor branch reports; ensure the branch meets all sales and service goals.
- Maintain internal communications; prepare and submit reports; actively participate in meetings.
- Monitor all branch activities to ensure they are in compliance with established credit union policies and procedures; ensure a safe and secure environment for employees, members, and visitors.