Branch Team Leader - Hanover Branch

'We're looking for an enthusiastic, goal oriented individual to lead our Hanover Branch to assign and direct work performed in the branch, supervise operations, manage staff, foster a positive environment and ensure member satisfaction. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the credjt union by implementing strategies that increase productivity and meet branch goals.

GENERAL SUMMARY

Assists in building valued financial relationships with our members by actively recommending and cross-selling 1st Ed products and services that best meet our members' financial needs while providing outstanding professional service and answering member inquiries.

ESSENTIAL FUNCTIONS 1.

Answers incoming calls in a professional, timely and courteous manner; following established standards and guidelines for excellent member relations and efficiency. 2. Understands the credit union's financial goals and strategic direction and assists team members to ensure the continuity of those goals. 3. Works efficiently with team members to reach branch goals; maintain branch profitability; member services performance standards and training requirements. 4. Proactively supports the "sales and service" culture by utilizing account information to ask pertinent questions to assess member's financial needs to offer the best products and services to cross-sell. 5. Actively cross-sells and opens credit union products, establishes all services to members and potential members to meet their financial needs. 6. Initiates referrals and constantly prospects for new referral relationships and new members. 7. Accurately opens and closes memberships. 8. Accepts and enters consumer, home equity, and mortgage loan applications and provides loan pay-off information to appropriate parties. 9. Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each. 10. Processes service requests for members such as stop payments, check orders, address changes, card ordering and account maintenance. 11. Provides accurate information regarding our loan and savings rates, fees, account balances, and activity. 12. Processes transaction requests for members, such as payments, transfers, deposits, cash advances, outgoing wires, and withdrawals with accuracy and in accordance to our policy and procedure guidelines. 13. Establishes mobile banking and bill pay services for members and provides assistance and guidance in their use. 14. Performs teller duties and adheres to approved cash handling skills and ensures cash teller drawer is accurately balanced each day. 15. Provides efficient and professional service to members in relation to branch functions including teller processing and member services. 16. Maintains a safe work environment and reports any unsafe conditions immediately. 17. Ensures the timely opening and close of the branch daily, including maintaining a professional work area at the branch. 18. Assists in completion of CTR's and SAR's as needed. 19. Acts as Vault Manager maintaining the vault's security, balances, and performs vault transactions (including buying and selling from the Fed). 20. Recommend disciplinary action up to and including termination and prepare performance reviews. 21. Appropriately refers escalated service issues to the supervisor. 22. Understands and follows credit union policies and procedures. 23. Understands security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations in area of responsibility. 24. Performs other duties as assigned.

Job Type:

Full-time Pay:

$43,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Experience:

sales: 3 years (Required) customer service: 3 years (Required) written and oral communication: 3 years (Required) cross-selling: 3 years (Required) Team management: 3 years (Preferred)

Work Location:

In person