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Assistant Service Manager
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Systematic Business Consulting
Crosby, TX (In Person)
$80,000 Salary, Full-Time
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Job Description
Position Summary - Compensation $75-85,000 with 10% annual bonus The Assistant Manager - Service Operations plays a critical role in supporting the Service Manager with the daily coordination, execution, and oversight of service activities related to overhead cranes. This assistant manager position is responsible for helping ensure safe, efficient, and timely delivery of overhead crane service work while supporting technicians, maintaining compliance, and driving customer satisfaction. The assistant manager serves as a key operational link between leadership, technicians, and customers in a fast-paced overhead cranes service environment. Key Responsibilities - Service Operations Support the Service Manager in daily operations as an assistant manager overseeing overhead cranes service workflows Assist with scheduling, dispatching, and coordination of service technicians performing overhead crane maintenance and repairs Coordinate preventative maintenance programs, inspections, and emergency service calls for overhead cranes Monitor job progress to ensure overhead cranes service work is completed safely, accurately, and on schedule Assist with planning manpower, tools, vehicles, and parts required for overhead crane service operations Key Responsibilities - Compliance & Quality Support OSHA and ASME compliance for all overhead cranes service activities Ensure accurate documentation, inspection records, and service reports related to overhead cranes Assist the Service Manager with safety initiatives, audits, and field compliance efforts as an assistant manager Help maintain quality standards across all overhead cranes service work Assist with onboarding, training, and development of overhead cranes service technicians Support technician performance, field troubleshooting, and best practices as an assistant manager Help maintain positive morale, communication, and teamwork within the overhead cranes service group Serve as a technical and operational resource for technicians working on overhead cranes Customer Interaction Communicate with customers regarding overhead cranes service scheduling, updates, and timelines Assist with resolving service issues, escalations, and customer concerns related to overhead cranes Support the development and administration of overhead cranes service agreements and recurring maintenance plans Administrative & Reporting Maintain service logs, reports, and work order documentation for overhead cranes Assist with tracking service metrics, backlog, productivity, and utilization as an assistant manager Support parts inventory coordination and service documentation for overhead cranes operations Qualifications Background in industrial mechanical or electrical systems; overhead cranes experience strongly preferred Experience in service coordination, dispatch, or supervisory support in a technical environment Strong communication, organization, and problem-solving skills Working knowledge of OSHA and ASME standards related to overhead cranes preferred Valid driver's license Preferred Experience Prior leadership, supervisory, or assistant manager experience Experience supporting field service teams working with overhead cranes Familiarity with service management or work order software #CDIV101