Performance & Customization Manager

Performance & Customization Manager McAllen, TX 78501 $52,623.77 - $63,374.86 a year - Full-time $52,623.77 - $63,374.86 a year - Full-time Performance & Customization Manager McAllen, Texas Position Type Full-Time Compensation Competitive Base Salary Build Dreams. Sell Performance. Lead Enthusiasts. Are you the person your friends call before they modify their truck, build a streetcar, lift a Jeep, upgrade suspension, install wheels, or choose performance parts? Do you spend your free time researching builds, watching automotive content, attending car meets, and staying current on the latest aftermarket products? We are seeking an experienced Sales Manager to lead our sales operations, oversee facility operations, develop customer relationships, and help enthusiasts turn their automotive visions into reality. This is not a typical counter sales position. This is an opportunity to work in a high-performance automotive environment where passion, technical knowledge, leadership, organization, and customer service come together. Our ideal candidate lives and breathes automotive customization and understands what it takes to build exceptional vehicles and operate an exceptional facility. Position Overview The Sales Manager will oversee all sales activities for our mechanical and performance division while serving as the primary point of contact for customers seeking vehicle upgrades and customization services. This individual must possess extensive knowledge of: Suspension systems Lift kits Lowering kits Wheels and tires Performance exhaust systems Drivetrain upgrades Differential and gear changes Off-road accessories Performance tuning Engine performance modifications Truck accessories Jeep modifications Overlanding equipment Towing and hauling upgrades Brake systems Air suspension systems Aftermarket accessories The ideal candidate can confidently discuss modifications for domestic, European, and import vehicles and guide customers toward solutions that meet their goals and budget. This position also requires a strong operational mindset. The Sales Manager will be responsible for maintaining a clean, organized, efficient, and professional facility while ensuring production, inventory, and workflow are operating at the highest level. Ownership Mentality Required This position goes far beyond sales. The successful candidate will be entrusted with a premier automotive facility, an established workforce, and the opportunity to help build one of the leading performance and customization shops in South Texas. We are looking for an individual who treats the business as if it were their own. This is the dream job for the right automotive enthusiast. With that opportunity comes responsibility. The Sales Manager will be expected to take pride in every aspect of the operation and ensure the facility reflects the professionalism and quality of our brand. You are not simply managing sales. You are helping lead the entire customer experience, facility appearance, workflow, and operational success of the business. Responsibilities Sales & Customer Relations Consult with customers regarding vehicle upgrades and performance goals Develop detailed estimates and project proposals Recommend appropriate aftermarket products and services Upsell complementary services and products Build long-term customer relationships Follow up on leads and pending estimates Maintain high customer satisfaction ratings Manage customer expectations throughout the project lifecycle Business Development Generate new business opportunities Establish relationships with dealerships, fleet accounts, and commercial customers Attend automotive events, car shows, and community functions Develop referral partnerships Grow monthly sales volume and profitability Sales Management Lead and manage sales team members Track sales performance and KPIs Develop sales processes and procedures Train staff on products and services Review of sales reports and forecasts Monitor closing ratios and conversion rates Maintain CRM and customer records Technical Product Expertise Must be able to confidently discuss and recommend: Truck Upgrades Lift kits Leveling kits Long-travel suspension Wheels and tires Bumpers Lighting systems Performance exhaust Towing upgrades Performance Cars Coilovers and suspension packages Wheels and fitment Performance exhaust systems Brake upgrades Intake systems Forced induction components Performance tuning solutions Jeeps & Off-Road Vehicles Lift systems Gearing and differential upgrades Lockers Suspension tuning Overlanding equipment Armor and protection systems Domestic, European & Import Platforms Ford Chevrolet GMC Ram Jeep Toyota Nissan Honda BMW Mercedes-Benz Audi Porsche Volkswagen Subaru Lexus And more Facility Management & Organization Responsibilities The Sales Manager will be responsible for maintaining a clean, organized, efficient, and professional work environment at all times.

Responsibilities include:

Maintaining showroom cleanliness and presentation Ensuring shop organization standards are consistently followed Monitoring work areas for cleanliness and safety Organizing inventory storage areas Maintaining professional customer-facing spaces Ensuring tools, equipment, and materials are properly stored Monitoring facility appearance and correcting deficiencies immediately Establishing and enforcing organizational procedures throughout the shop Creating an environment that reflects pride, professionalism, and attention to detail A clean shop is a productive shop. The appearance and organization of our facility are non-negotiable. Inventory Management & Accountability The Sales Manager will play a critical role in inventory management and accountability.

Responsibilities include:

Tracking inventory levels Managing aftermarket parts inventory Monitoring stock replenishment Reducing inventory loss and waste Ensuring accurate receiving and documentation of parts Organizing warehouse and storage areas Maintaining inventory accuracy Working with vendors and suppliers Forecasting inventory needs based on sales trends Ensuring parts are available to support production schedules Inventory organization and accountability are critical to profitability and customer satisfaction. Production & Workflow Management The Sales Manager must understand that sales and production are directly connected.

Responsibilities include:

Monitoring shop workflow and vehicle progress Coordinating with technicians and management Ensuring sold work moves efficiently through production Preventing bottlenecks and scheduling conflicts Maintaining communication between customers and technicians Monitoring project timelines Assisting with production planning and scheduling Helping maximize technician productivity and shop efficiency Ensuring vehicles are delivered on time and to company standards A sale is not complete until the vehicle is delivered, and the customer is thrilled with the result. Required Qualifications Experience Minimum 5 years of automotive sales experience Minimum 3 years of aftermarket, performance, off-road, or customization industry experience Proven track record of exceeding sales goals Experience in creating estimates and work orders Experience managing customer projects from consultation through completion Experience leading teams and managing operations preferred Technical Knowledge Strong understanding of: Suspension geometry Lift kit applications Wheel offset and fitment Tire sizing Performance exhaust systems Differential gearing Drivetrain components Vehicle performance upgrades Off-road systems Alignment specifications Basic mechanical systems Aftermarket parts sourcing and installation requirements Professional Skills Excellent communication skills Strong closing ability Customer-focused mindset Leadership experience Time management skills Organizational excellence Problem-solving ability Professional appearance and attitude Ability to thrive in a fast-paced environment Strong attention to detail High level of accountability Preferred Qualifications ASE certifications Automotive management experience Existing industry relationships Experience with aftermarket manufacturers and distributors Experience with shop management software Performance vehicle or off-road build experience Active participation in automotive enthusiast communities Leadership Expectations We are not looking for someone who simply sells work. We are looking for someone who leads from the front.

The ideal candidate:

Takes initiative without being asked Holds themselves and others to a high standard Leads by example Maintains accountability Creates structure and organization Solves problems proactively Builds a positive workplace culture Takes pride in the appearance and operation of the facility Understands that details matter Treats company resources as if they were their own What Makes This Position Special This is a rare opportunity for someone who genuinely loves cars, trucks, off-road vehicles, performance upgrades, and automotive culture. You will have the opportunity to: Work with enthusiast vehicles every day Help customers build their dream vehicles Access cutting-edge aftermarket products Attend automotive events and shows Work alongside skilled technicians Influence the growth of a premier automotive shop Earn uncapped commission potential Lead a team of passionate automotive professionals Help shape the future of the business What We Are Offering You are not walking into a struggling business.

You are being handed:

An exceptional facility A strong workforce Industry-leading equipment Significant growth opportunities A passionate automotive environment The ability to help shape the future of the company In return, we expect ownership, accountability, professionalism, organization, cleanliness, inventory control, and a relentless commitment to excellence. This opportunity is for someone who has dreamed of combining their passion for automotive performance with leadership and business growth. If you know the difference between a 4-inch and 6-inch lift, understand wheel offset without looking it up, can discuss gear ratios with confidence, have a proven history of closing sales, and take pride in running a world-class operation, we want to meet you. Compensation & Benefits Competitive base salary Uncapped commission structure Performance bonuses Paid vacation Paid holidays Employee discounts Professional development opportunities Industry training Career advancement opportunities Apply Today If you're looking for more than a job if you're looking for a place to build something meaningful, lead a team, help enthusiasts create incredible vehicles, and operate a facility that sets the standard for excellence this position was built for you.

Pay:

$52,623.77 - $63,374.86 per year

Benefits:

Employee discount Professional development assistance People with a criminal record are encouraged to apply

Work Location:

In person