E-Branch Supervisor

Job Summary We are seeking a dynamic and proactive E-Branch Supervisor to lead our electronic banking branch operations with enthusiasm and precision. In this role, you will oversee daily E-branch activities, ensure exceptional member service, and manage a team of staff to deliver seamless digital banking experiences. Your leadership will drive operational excellence, foster strong member relationships, and promote innovative financial solutions. If you thrive in a fast-paced environment and possess a passion for empowering teams through effective management, this is the perfect opportunity to make a meaningful impact in the digital banking landscape. Responsibilities Supervise daily E-branch operations, ensuring smooth execution of all electronic and telephone banking services and member interactions Lead, motivate, and develop a team of staff members to achieve high performance and exceptional service standards. Oversee departmental management initiatives related to upgrades, system integrations, and process improvements. Maintain comprehensive analysis of branch performance metrics, member feedback, and operational data to identify growth opportunities. Foster strong communication channels within the team and with members to enhance satisfaction and loyalty. Conduct frequent departmental training sessions on new digital products, compliance requirements, and member service best practices. Coaching and accountability will be critical skills to ensure the success of the department. Qualifications Proven experience in supervising and managing staff in a positive, effective way. Experience in electronic banking or financial services teams is preferred. Strong, professional communication skills both written and verbal are required. Experience in supervising member service operations with a focus on digital channels. Analytical skills to interpret performance data, identify issues, and implement strategic solutions as decided by the management team. A background in sales or cross-selling financial products is advantageous for promoting digital banking solutions. Join us as an E-Branch Supervisor and be at the forefront of innovative banking experiences! Your leadership will empower teams, elevate member satisfaction, and drive the future of our digital financial services. We value energetic professionals who are eager to make a positive difference in the lives of our members.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person