Branch Manager

Branch Manager Stanley Steemer - 3.1 Salem, VA Job Details 1 day ago Benefits Paid training Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Staff supervision Field service Operational management Coaching Service scheduling Staff scheduling Customer satisfaction tracking Restoration industry experience Team scheduling Metrics Reporting Mid-level Improving operational efficiency 3 years Team development Financial operations management Team training Increasing sales revenue Profit & Loss statement Leading team collaboration initiatives Financial performance measurement Construction Customer satisfaction improvement Safety standard operating procedures Managing business operations budgets Profit and loss analysis Production scheduling Team motivation (leadership skill) Communication skills Operations planning Financial dashboard metrics Full Job Description We are seeking a hands-on Branch Operations Manager to lead a well-established home services operation. This is not a desk-only position. You will be responsible for daily field operations, financial performance, team leadership, and driving revenue growth. You will oversee a team of technicians and office staff, manage scheduling and production efficiency, and take ownership of branch-level performance metrics. This role is ideal for someone with experience managing service crews in industries such as HVAC, plumbing, restoration, construction, roofing, landscaping, or similar field-service environments. What You'll Be Responsible For Full branch-level P&L accountability Leading and developing a team of field technicians and office staff Driving revenue growth and operational efficiency Managing scheduling and production performance Monitoring KPIs including revenue per hour, job profitability, customer satisfaction, and cancellation rates Coaching and holding team members accountable Maintaining company standards, safety protocols, and equipment oversight Building a strong performance-driven culture What Success Looks Like Increased revenue and improved profit margins Strong technician productivity and accountability High customer satisfaction scores Reduced cancellations and callbacks A team that respects leadership and executes at a high level Qualifications 3+ years experience managing field service teams Experience with operational KPIs and financial performance tracking Proven leadership and team development ability Strong organizational and communication skills Ability to work on-site in Roanoke, VA Experience in home services or similar industries preferred A college degree is welcome but not required. Proven operational leadership matters more. Compensation & Benefits Competitive base salary Performance-based bonus structure 401(k) with company match Health, dental, and vision insurance Paid time off Paid training Long-term growth opportunity within a stable and growing company Who Should Apply This position is for a driven operator who: Wants real ownership over results Thrives in a fast-paced service environment Is comfortable leading from the front Takes pride in building strong teams Is motivated by performance-based compensation