Manager Retail Branch II

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of

BECU. PAY RANGE

The Target Pay Range for this position is $86,000 - $110,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

- because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE

The Manager Retail Branch II is responsible for the overall leadership and performance of their home branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs. A level II Branch Manager leads a small to medium sized team, typically less than 12 team members.

WHAT YOU'LL DO

Achieve Key Sales and Member Experience Goals:

Ensure accountability among your team to meet key sales and member experience goals.

Develop and Encourage Employee Performance:

Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals

Business Development & Community Engagement:

Proactively identify and cultivate opportunities to grow branch performance through community involvement, local partnerships, and targeted outreach. Represent BECU at community events, build relationships with local businesses and organizations, and collaborate with internal partners to drive membership growth, deepen relationships, and expand lines of business.

Manage Services and Promote Brand Awareness:

Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.

Set Expectations and Manage Budget:

Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.

Develop Relationships:

Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.

Hire and Train Top Talent:

Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.

Compliance:

Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN

Community Impact - Build relationships with members and local businesses, helping to improve their financial well-being while expanding BECU's presence in the community. Professional Development - Gain experience in sales strategy, member service excellence, financial management, and compliance, all while receiving ongoing training and mentorship. Strategic Influence - Play a key role in driving branch performance, setting goals, managing budgets, and shaping service strategies that impact BECU's overall success.

QUALIFICATIONS

Minimum Qualifications:

Bachelor's degree or equivalent related experience. Minimum three years of leadership experience required, preferably in a retail banking environment. Minimum four years of experience in a sales, retail, or banking environment.

Desired Qualifications:

Experience leading a team of at least 4 direct reports. Experience in business development and community engagement, including building relationships with local businesses, community organizations, or referral partners to drive membership growth, brand awareness, and expanded product adoption. Training, mentoring, and sales skills. Ability to exercise confidentiality and discretionary judgment. Leadership and negotiation skills. Math skills, with a high degree of accuracy. Join the Journey Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of

BECU. EEO

Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Job Alerts:

If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.