Customer Service Representative / Lead Financial Associate

Customer Service Representative / Lead Financial Associate

RIVER BANK & TRUST

• 3.

8 Vestavia Hills, AL Job Details Full-time 4 hours ago Qualifications Promoting bank products

Cross-selling Full Job Description RB&T Mission Statement:

As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary :

The Customer Service Representative "CSR" / Lead Financial Associate serves as a key frontline leader within the office, combining customer service with oversight of daily teller operations. This role is responsible for assisting new and existing customers with the processing of both consumer and commercial transactions to involving various financial services, while ensuring accurate and efficient transaction processing, maintaining compliance with banking regulations, supporting staff development/training, and delivering a high-quality customer experience that reflects the values and culture of the bank.

Essential Duties and Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions may include, but are not limited to the following: Customer Service Representative Identify customer needs and recommend appropriate banking products and services. Resolve escalated customer issues professionally and promptly. Open and close all account types Initial gathering and understanding of proper identification/documentation of the requirements to open a new account and/or make changes Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes May represent the Bank in various community functions with a high level of integrity and professionalism Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management Answer incoming calls and professionally greet all customers, vendors, examiners, and anyone else walking into the office Lead Financial Associate Supervise daily teller line activities to ensure accuracy, efficiency, and compliance. Monitor cash levels, vault balancing, and adherence to cash handling procedures. Approve transactions within assigned authority limits. Assist with complex or high-value transactions as needed. Train, coach, and mentor teller staff to ensure consistent service standards. Assist in scheduling and daily workflow management. Provide performance feedback and support employee development. Promote a positive, team-oriented work environment. Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures. Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency. Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy Balance cash drawer periodically throughout the day and/or at least daily Answer incoming calls and professionally greet all customers, vendors, examiners, and anyone else walking into the office

Knowledge, Skills, Abilities & Expectations :

Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products Stay familiar with and follow bank and regulatory policies and procedures.

• -Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
• -Ability to apply general accounting knowledge processes (debits, credits, balancing)
• -Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
• -Maintain confidentiality of all customer records, accounts and transactions
• -Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
• -Detail oriented and organized
• -Excellent interpersonal, written and communication skills
• Integrity, discretion, and respect for confidential information are absolutely essential
• -Willingness to adapt to change
• -Work within a variety of different software and web applications
• -Able to prioritize duties and effectively manage time
• -Analytical and problem-solving skills
• -Attend work on a regular basis, on time, and withstand varying degrees of stress
• -Excellent interpersonal and communication skills
• -Maintaining a professional, business-like appearance and demeanor
• -Proficiency in Microsoft Office products to include: Word, Excel, and Outlook Education and Experience High School diploma or equivalent 2+ years of prior banking experience preferred 2+ years of prior CSR experience preferred 2+ years of prior supervisory experience and/or has demonstrated the supervisory attributes noted above

Physical Demands :

The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer :

The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.