Account Receivable Specialist

Job DescriptionJob Description Job summary: Responsible for managing billing, collections, and account reconciliation for recurring monitoring services and installation-related charges. Ensure timely and accurate invoicing, maintains positive customer relationships, and supports cash flow by reducing delinquency and bad debt.

Responsibilities:

Process recurring monthly/quarterly monitoring invoices, service call invoices and late fee invoices. Post customer payments electronically, accurately and timely. Reconcile customer accounts and resolve billing discrepancies. Monitor aging ques and proactively follow up on past-due accounts. Perform collection activities via phone, email, and written correspondence. Process credits and adjustments. Maintain detailed notes on customer accounts and collection efforts. Work closely with service, jobs, retention and sales teams to resolve account issues. Encourage and assist customers with enrollment in autopay options and online payment portal.

Qualifications:

Excellent communication and customer service skills. Strong attention to detail and problem-solving abilities. Ability to manage high-volume accounts and meet deadlines. Ability to work independently.

Preferred Skills:

Accounts Receivable or collection experience preferred. Bilingual-Spanish. Experience with Excel, Sedona and RingCentral platforms.

Expectations:

40-hour work week Monday - Friday, Maintain high call volume of 70+ calls daily. Reach designated KPI goals by deadline. Travel/location flexibility between Calhoun and Kennesaw branches.