Cash Collections Specialist (Accounts Receivable)

Role Description & Responsibilities

DASSAULT

SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow Our team has an immediate opening for a Cash Collections Specialist (Accounts Receivable) in our Waltham, MA office (onsite role). This role is responsible for activities related to Cash Collections as well as some account reconciliations, credit card payments, refund requests, and online sales. To monitor and coordinate the interface and all Accounts Receivable / Cash Collections activities in coordination with our Cash Applications team located in India • Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms. Facilitate sustainable growth, develop strong customer relationships, and protect the company's margins and profits to maximize the value of the company's accounts receivable. Minimize exposure to bad debt and maintain an acceptable level of risk by working with the Credit Management team to review credit worthiness of new and existing customers, and ensuring timely collections while maintaining customer goodwill. Lead with a customer centric approach with strong professionalism to not only rectify Cash Collection needs, but also to ensure customer retention Manage all collection activities for a portfolios of customers & VAR(Partner) accounts Work with varying levels of personnel within internal and customer organizations to resolve any collection issues in a timely and professional manner Review customers' accounts receivable balances researching possible reasons or issues resulting in non-payment, including on-going credit analysis Reconcile accounts on a regular (ongoing, monthly) basis and maintain clean aging balances Monitor the accounts receivable aging for accuracy and completeness to optimize days sales outstanding and reduce Total Overdue %'s. Provide information to Collections/AR Manager & Credit Managers on customers/accounts Put to use the collection tool in following collection strategies, actions to be done in the work queue, input all relevant information on customer account, work within customer portals, etc. Identify order/billing issues with customers and submit claims or work with Sales/Order Management team for corrections. Provide monthly Cash Forecasts on a weekly basis for senior management and manage tasks/responsibilities for month end close/quarter end close reporting.