AR/Collections Specialist

We are looking for a detail-oriented AR/Collections Specialist to support account resolution and payment activity for customers in Massachusetts. This position focuses on maintaining accurate account records, responding to billing-related questions, and helping reduce overdue balances through clear and effective communication. The ideal candidate brings strong collections experience and a customer-focused approach to resolving payment issues efficiently.

Responsibilities:

• Communicate with customers to resolve outstanding balances and encourage timely payment through consistent follow-up.
• Respond to questions related to invoices, payment activity, and account standing with clear and helpful information.
• Post incoming payments accurately and reconcile account activity to ensure records remain current and correct.
• Review customer accounts for past-due items and take appropriate action to support collection efforts.
• Process refunds and apply account credits when adjustments are required.
• Maintain organized documentation of collection activity, customer communications, and account updates.
• Work collaboratively with internal teams to address billing discrepancies and support account resolution.
• Deliver a high level of customer service while balancing collection goals and account accuracy.

For immediate consideration please call me directly Eric Lebow 508-205-2127