AR/Collections Specialist

We are looking for a detail-oriented AR/Collections Specialist to support account resolution and payment activity for customers in Massachusetts. This position focuses on maintaining accurate account records, responding to billing-related questions, and helping reduce overdue balances through clear and effective communication. The ideal candidate brings strong collections experience and a customer-focused approach to resolving payment issues efficiently.

Responsibilities:

Communicate with customers to resolve outstanding balances and encourage timely payment through consistent follow-up. Respond to questions related to invoices, payment activity, and account standing with clear and helpful information. Post incoming payments accurately and reconcile account activity to ensure records remain current and correct. Review customer accounts for past-due items and take appropriate action to support collection efforts. Process refunds and apply account credits when adjustments are required. Maintain organized documentation of collection activity, customer communications, and account updates. Work collaboratively with internal teams to address billing discrepancies and support account resolution. Deliver a high level of customer service while balancing collection goals and account accuracy. For immediate consideration please call me directly Eric Lebow 508-205-2127 Experience handling commercial and/or consumer collections in a detail-focused business environment. Working knowledge of credit and collections practices, including account follow-up and payment resolution. Familiarity with billing collection processes and account reconciliation. Ability to communicate clearly and effectively with customers regarding sensitive payment matters. Strong attention to detail with the ability to maintain accurate financial records. Proficiency in processing payments, credits, and refunds with a high degree of accuracy. Effective organizational skills and the ability to manage multiple accounts and deadlines. For immediate consideration please call me directly Eric Lebow 508-205-2127 Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .