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Accounts Receivable Specialist
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Robert Half
Grand Rapids, MI (In Person)
Full-Time
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Job Description
Description We are looking for an Accounts Receivable Specialist to join a team in Grand Rapids, Michigan on a Contract basis. This position focuses on managing a portfolio of customer accounts, driving timely payment activity, and addressing billing concerns with accuracy and professionalism. The ideal candidate will support healthy cash flow by following up on outstanding balances, investigating payment issues, and maintaining strong working relationships with customers and internal partners.
Responsibilities:
- Manage a designated group of customer accounts and follow up on open balances to encourage prompt payment.
- Research billing questions, payment variances, and account discrepancies to reach accurate resolutions.
- Monitor past-due receivables and take appropriate collection steps to reduce aging balances.
- Record and process incoming payments while keeping account details current and well documented.
- Work closely with internal teams and external customers to resolve account issues and improve collection outcomes.
- Use established collection methods and account review practices to support consistent cash flow performance.
- Prepare and maintain reports on receivable status, delinquency trends, and collection activity.
- Utilize tools such as Microsoft Excel and Great Plains Dynamics to track transactions and manage account records. Requirements
- Experience in accounts receivable, collections, or related billing support work.
- Knowledge of aged receivables management and business-to-business collection practices.
- Ability to investigate and resolve invoice and payment discrepancies with attention to detail.
- Proficiency with Microsoft Excel for tracking, reporting, and account analysis.
- Familiarity with Microsoft Great Plains Dynamics or similar accounting software.
- Strong communication skills with a customer-focused approach to resolving account issues.
- Ability to manage multiple accounts and priorities while meeting deadlines in a fast-paced environment.