Customer Service Representative/Accounting Specialist

Customer Service Representative & Accounting Specialist Location:

Goldston, NC Job Type:

Full-Time Schedule:

Monday - Friday Join a Company Built on Service Since 1948 Gaines Oil Company is a family-owned, independent petroleum distribution company that has proudly served customers throughout the Southeast for over 75 years. We provide exceptional service, competitive pricing, and high-quality fuel and energy solutions across seven divisions: Local Fuel Delivery Nationwide Fuel Delivery Storm & Emergency Response Fuel Transport Delivery Potable Water Services Fuel Polishing Industry Related Projects As we continue to grow, we are seeking a highly organized and customer-focused Customer Service Representative & Accounting Specialist to join our team. Position Overview This role combines customer service excellence with accounting and administrative support. The ideal candidate enjoys helping customers, thrives in a fast-paced office environment, and takes pride in maintaining accurate financial and operational records. You will be a key point of contact for customers while supporting invoicing, payment processing, data entry, filing, and other accounting-related functions that help keep our operations running smoothly.

What You'll Do:

Customer Service Responsibilities Answer incoming calls and provide exceptional customer support. Assist customers with account inquiries, payments, and product purchases. Welcome and assist visitors and customers at our office. Resolve customer questions professionally and efficiently. Build positive relationships through excellent communication and service. Accounting & Administrative Responsibilities Process customer invoices based on daily fuel deliveries. Enter and maintain data with a high level of accuracy. Process customer payments and daily credit card deposits. Assist with accounts receivable functions and customer statements. Maintain organized electronic and physical filing systems. Scan and upload operational documents and delivery tickets. File vendor ACH reports and supporting accounting documentation. Support monthly inventory procedures and reconciliations. Assist with special projects and additional administrative tasks as needed.

Required Qualifications:

High School Diploma or GED. Strong customer service and communication skills. Excellent attention to detail and organizational abilities. Ability to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

Experience in customer service, accounting support, accounts receivable, or office administration. Associate degree in Accounting, Business Administration, Finance, or a related field. Proficiency in QuickBooks Why Join Gaines Oil Company? Stable, family-owned company with a strong reputation and long-term growth. Collaborative and supportive team environment. Opportunity to expand your accounting and business operations experience. Diverse role with opportunities to learn multiple aspects of the business. Competitive pay based on experience. Benefits package available. Paid time off and company holidays.

Skills That Will Help You Succeed:

Customer-first mindset Strong attention to detail Dependability and accountability Problem-solving ability Time management and organization Professional communication skills Ability to work independently and as part of a team If you're looking for an opportunity to grow your administrative and accounting skills while working for a company that values its employees and customers, we'd love to hear from you. Apply today and become part of the Gaines Oil Company team!

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Experience:

Accounting:

1 year (Preferred)

QuickBooks:

1 year (Preferred) Customer service : 1 year (Preferred)

Work Location:

In person