Consumer Finance Associate Specialist

ANDERSEN CORPORATION SUMMARY

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION

SUMMARY The Associate Consumer Finance Specialist Is responsible for servicing loan customers by phone, email, chat and other forms of communication. The work includes, following up with customers & sales reps by phone, chatting and/or email to communicate the status of their application, compiling the appropriate documents to complete the loan, and ensuring loans are signed by customers in a timely manner. The documents or information is then reviewed by the lender to finish processing.

PRIMARY RESPONSIBILITIES

Working from the direction of the other specialists, leads and department manager, the Associate Consumer Finance Specialist will process opportunities, non-instant approvals and support requests, utilizing the associated systems, keeping up-to-date statuses and next action dates so the team can efficiently and effectively complete the work. In doing so, communicates to customers, sales reps and retailers when customer account status or additional information is required to resolve open items. For qualified customers, complete loan application data entry in the lender platform, review status of loan decisions, and track all workflow items and next action steps in the appropriate system. Communicate with the customer, sales rep and consumer finance specialist about the status of the application and next steps. Compile the appropriate documents to complete the loan, and ensure loans are signed in a timely manner. Send all documents and/or information to lender for final processing. Update the appropriate system on the status of the application and any issues. Communicate with the customer, sales rep, retailer and consumer finance specialist as appropriate. Handle routine, standard, repetitive administrative and reporting duties as assigned. Document current processes and recommend improvements. This role follows a set weekly schedule across multiple time zones:

Wednesday-Friday:

2:00 PM

• 11:00 PM EST (11:00 AM
• 8:00 PM

PST / 12

00 PM

• 9:00 PM MST)

Saturday:

1:00 PM

• 9:00 PM EST (10:00 AM
• 6:00 PM

PST / 11

00 AM

• 7:00 PM MST)

Sunday:

11:00 AM

• 8:00 PM EST (8:00 AM
• 5:00 PM PST)

QUALIFICATIONS AND SKILLS

Associate or bachelor's Degree and/or equivalent work experience Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company Excellent verbal and written communication skills Strong computer/data entry skills Ability to work independently and be pro-active, detail oriented, and well-organized

NICE-TO-HAVE QUALIFICATIONS

Bilingual (Spanish)

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE

$62,960.00

• $94,440.

00 CULTURE

AND BENEFITS

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package

• a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success.

While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future.

Our benefits include:

401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing

• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs)
• , Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.