Accounts Receivable Specialist

Role Overview
1-800-Flowers.com is looking for an Accounts Receivable Specialist to join our Finance team and play a critical role in maintaining healthy cash flow and strong customer relationships. This role owns the full AR lifecycle—from billing and cash application to collections and dispute resolution—while partnering cross-functionally to drive accuracy, efficiency, and continuous process improvement. This is a hands-on role for someone who is detail-oriented, proactive, and comfortable balancing transactional work with customer-facing communication. Key Responsibilities Billing & Cash Application Generate and distribute customer invoices, statements, and dunning letters
Post cash receipts and credit card payments accurately and timely
Apply payments, process adjustments, and resolve misapplied payments Collections & Account Management Monitor AR aging reports and proactively follow up on past-due balances
Conduct collection outreach via phone and email with internal and external customers
Escalate issues appropriately while maintaining strong customer relationships Customer Support & Dispute Resolution Respond to billing inquiries and investigate discrepancies
Partner with internal teams to resolve customer disputes efficiently
Ensure a high level of service while protecting company financial interests Reporting & Process Improvement Assist with AR reporting and month-end close activities
Analyze trends, identify root causes of issues, and recommend process improvements
Support ongoing optimization of AR workflows and systems Cross-Functional Collaboration Work closely with Sales, Customer Service, and Finance teams to resolve account issues
Communicate clearly and professionally with stakeholders at all levels What Success Looks Like Payments are posted accurately and on time
Past-due balances are actively managed and reduced
Customer issues are resolved efficiently with minimal escalation
Processes continuously improve through proactive problem-solving
Internal stakeholders trust AR as a reliable, solutions-oriented partner Why Join 1-800-Flowers.com?
At 1-800-Flowers.com, you'll be part of a collaborative, fast-paced environment where your work directly impacts business performance. We value accountability, clear communication, and continuous improvement—and we empower our teams to make meaningful contributions every day. Required Qualifications High school diploma or GED required; Bachelor's degree in Finance, Accounting, or related field preferred
Previous experience in Accounts Receivable or a similar financial role
Strong analytical skills with the ability to troubleshoot and resolve discrepancies
Excellent written and verbal communication skills
High attention to detail with strong organizational and multitasking abilities
Ability to work independently while contributing effectively to a team environment Preferred Qualifications Experience with Oracle and procurement platforms such as Ariba, DSSI, or Coupa
Strong proficiency in Microsoft Excel and other Microsoft Office tools
Experience supporting high-volume or complex AR environments The expected salary range for this position is $50,000 to $72,000 yearly. The actual compensation will be determined by experience and other factors permitted by the law. To ensure that we remain an employer of choice, we offer comprehensive and competitive health, wellness, and other benefits to regular and full-time team members. Benefits vary by location, average hours, and time with the company. Benefits for this location include•: Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
Flexible Spending Account
Health Savings Account
401k retirement program
Mental health resources/ Employee Assistance Program
80 hours of paid vacation time (accrued on an hourly basis)
9 paid holidays
30% employee discount across our family of brands
Potential eligibility for annual merit-based wage increase, if applicable •Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.