Office Assistant 2 (Calculations) SG-9

Location:

Syracuse, NY Category:

Support Staff Job Type:

Full-time Non-Exempt Posted On:

Wed May 13 2026

Job Description:

JOB SUMMARY

Provides support for accounting operations by reconciling billing transactions, collecting revenue, and processing refunds. Serves as a primary point of contact for inquiries, investigates financial discrepancies, and ensures the accuracy of financial data through entry, processing, and auditing of records. Handles incoming calls, responds to public and interagency inquiries, and routes communications appropriately.

PRIMARY RESPONSIBILTIES

: Serves as a resource for students, parents, faculty, and staff on all matters related to student billing. Responsibilities include billing student accounts, processing scholarships and third-party billings, and issuing refunds. Responds to in-person, phone, email, and chat inquiries regarding billing statements and Business Office policies. Reconciles revenue and accounts receivable reports, investigates discrepancies, and supports collections activities. All other duties as assigned within the

Civil Service Classified Standard Job Requirements:

REQUIREMENTS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the

NY HELPS

Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under

NY HELPS

will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a

NY HELPS

title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE QUALIFICATIONS

(NON-HELPS) Must be reachable on current Civil Service Office Assistant 2 (Calculations) SG-9 or currently hold the title of Office Assistant 2 (Calculations) SG-9 or a title from which transfer is appropriate.

NON COMPETITIVE

•MINIMUM

QUALIFICATIONS

( HELPS) One year of clerical experience where majority of work time is spent performing mathematical operations, and/or clerical activities related to mathematical operations.

OPERATIONAL NEEDS

: Monday thru Friday•8:00AM•4:30

PM Additional Information:

SUNY ESF

is committed to creating a vibrant community enriched by diverse perspectives, talents and experiences, and prohibits discrimination in employment based on gender, race, ethnicity, nationality, physical capability, age, creed, sexual identity, veteran status, and economic means. We encourage applications from candidates who share this commitment and will contribute to the diversity of our college community, especially members of historically under-represented groups.

AA/EEO/ADA SUNY ESF

is a Smoke and Tobacco Free campus and is dedicated to providing a healthy and safe environment for the entire campus. For more information you can visit our Tobacco and Smoke Free Policy at https://www.esf.edu/employees/policies/policy-smoking.php In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by

SUNY-ESF

; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting

SUNY-ESF

University Police at 315-470-6667 or by accessing the following web site: https://www.esf.edu/safety/annual-security-reports.php

SUNY ESF

is a Smoke and Tobacco Free campus and is dedicated to providing a healthy and safe environment for the entire campus. For more information you can visit our Tobacco and Smoke Free Policy at https://www.esf.edu/employees/policies/policy-smoking.php Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.