Accounts Receivable & Collections Specialist

We are seeking an Accounts Receivable & Collections Specialist to join our corporate team in Kennett Square, PA. This role plays a critical part in ensuring timely customer payments, reducing outstanding balances, and supporting accurate financial reporting. You'll handle payment posting, account reconciliation, and proactive customer outreach to keep accounts current. This is a full-time, in-office position with opportunities for growth and advancement. Post customer payments (checks, ACH, credit cards) into the AR system accurately. Process deposit transactions through the QuickBooks Online (QBO) bank feed. Monitor aging reports and follow up with customers regarding past-due balances. Investigate and resolve payment discrepancies, short pays, and billing questions. Send invoices and billing communications when not automatically distributed. Support monthly AR reporting and assist with other accounting projects as needed. Maintain detailed notes and documentation on collection efforts. 2+ years of experience in Accounts Receivable and Collections (not just bookkeeping). Recent professional experience (in the last 1-3 years) using QuickBooks Online. Proven success in proactively reducing past-due balances through customer outreach. Strong attention to detail, organizational skills, and follow-through. Professional communication skills (written and verbal) when interacting with customers. Ability to work efficiently in a fast-paced environment with shifting priorities. High School Diploma or equivalent required.