Accounts Receivable Specialist

Description We are looking for an Accounts Receivable Specialist to support payment operations and receivables activities for our client in s Philadelphia, Pennsylvania team. This position centers on resolving credit card transaction issues, maintaining accurate financial records, and helping ensure funds are posted correctly and on time. The ideal candidate brings strong analytical ability, clear communication skills, and a steady approach in a fast-moving environment.

Responsibilities:

• Manage daily credit card-related exceptions, including reversals, refunds, adjustments, disputes, and other transaction variances requiring prompt review.
• Investigate payment declines, settlement mismatches, and timing-related discrepancies to determine root causes and complete resolution.
• Partner with branch personnel, retail leaders, banking contacts, and payment service providers to address processing concerns and answer operational questions.
• Maintain thorough and accurate records of card activity while ensuring work aligns with established financial controls and company procedures.
• Identify recurring payment problems, raise unresolved trends to the appropriate teams, and contribute ideas that improve transaction handling processes.
• Support cash application tasks by posting credit card receipts and other electronic remittances to the correct customer accounts.
• Review unapplied or incorrectly posted payments, reconcile differences, and take corrective action to clear outstanding items.
• Assist with broader accounts receivable duties, including reconciliations, reporting support, and coordination with accounting to keep cash posting timely and accurate. Requirements
• 2-4 years of experience in accounts receivable, payment processing, credit card operations, or other high-volume financial support environments.
• Working knowledge of cash application practices and the ability to research and resolve payment discrepancies effectively.
• Strong verbal communication skills with confidence interacting regularly with internal teams and external payment-related contacts.
• Careful attention to detail and the ability to analyze transaction activity for errors, inconsistencies, or unusual patterns.
• Ability to stay organized and productive in a deadline-driven setting with frequent transaction volume and follow-up needs.
• Proficiency with ERP or accounting systems and solid Microsoft Excel skills for reconciliation and reporting tasks.
• Experience supporting retail, distribution, or multi-location business operations is preferred.

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