Accounts Receivable Specialist

W.E. Hoban Company is looking for an Accounts Receivable Specialist to join our team! The Accounts Receivable Specialist reports to the Controller of W.E. Hoban Company and is located at the corporate headquarters in Green Bay, Wisconsin. The Accounts Receivable Specialist is primarily responsible for managing the full accounts receivable cycle, including invoicing, payment processing, and collections activities to ensure timely and accurate revenue recognition. Who are we? W.E. Hoban Company is a premier custom forging and standard steel forging manufacturer that has been established for over 100 years. We have built a strong foundation as a family-owned leader in the forging industry. Our expertise includes forging, machining, and assembly of both custom and standard components. We serve industries such as automotive, aviation, energy, and heavy truck, and are backed by quality standards like ISO 9001 and IATF certifications. Today, we are investing in the future and positioning the company for success over the next 100 years. This is a great opportunity to support implementing state-of-the-art equipment, advanced manufacturing technologies, and modern facility upgrades that will help shape the future of our operations. Why work for W.E. Hoban Company? Our values are rooted in teamwork and supporting one another, and we take pride in offering a culture where employees truly matter. At W.E. Hoban Company, you'll join a team that values connection and supports one another, while leading with forward-thinking investments in equipment and technology that support our future growth. This is an environment where employees can grow, contribute and make a real impact. Enjoy the many benefits that we have to offer including, but not limited to: 10 Paid Holidays Paid Time Off (PTO) Medical, Dental, and Vision Company Sponsored Health Reimbursement Arrangement Company Sponsored Short Term Disability Insurance Company Provided Life Insurance and AD&D 401k with a Company Match and Profit Sharing Tuition Reimbursement Program Referral Program Employee Assistance Program with free counseling, financial and legal assistance, identity theft protection, will development and more

Job Duties:

Prepares and issues accurate customer invoices in a timely manner. Reviews sales orders, purchase orders, and item fulfillment documents to ensure invoices reflect correct pricing, quantities, and terms. Maintains and updates customer billing records, contact information, and invoice preferences in the accounting system Generates and distributes customer account statements. Processes credit memos and billing adjustments as needed Receives and processes incoming customer payments including checks, ACH/Wire transfers. Posts customer payments accurately to the correct customer accounts and invoices in the accounting system. Reconciles daily cash receipts. Investigates and resolves payment discrepancies and unapplied cash in a timely manner Monitors accounts receivable aging reports and proactively contacts customers regarding past due balances via phone and email Communicates with customers in regards to payment while maintaining positive business relationships. Escalates delinquent accounts to appropriate mangers and teams as appropriate Documents all collection activity, customer communications, and account notes thoroughly in the system. Places and releases customer credit holds in coordination with appropriate management and teams Prepares regular aging reports and collection activity summaries for management review. All other duties as assigned.

Qualifications:

Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Knowledge of, or ability to learn, product, service, or area of customer service specialization

Education and Experience:

High school diploma or GED required. Accounting experience preferred.

Schedule:

Monday through Friday 8am- 5pm

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Work Location:

In person