Job Description
Agent Services & Office Coordinator NFI Solutions, Inc. Burnsville, MN Job Details Full-time $20 - $24 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Teamwork Administrative experience Attention to detail Contracts Financial services Full Job Description Are You Someone People Rely On? Are you the kind of person who enjoys helping others while keeping things organized and running smoothly? Do people naturally come to you when they need answers, support, or someone to keep things on track? Do you enjoy staying busy, solving problems, and being part of a team that works hard and genuinely enjoys working together? If that sounds like you, keep reading. About NFI Solutions NFI Solutions is a fast-growing financial services company that supports hundreds of independent insurance agents across the country. We're not a stiff corporate office - we're a team that: Works hard and takes pride in what we do Supports one another and celebrates wins Believes culture and performance go hand in hand Our mission is simple: help our agents succeed while building a workplace people enjoy being part of every day. As we grow, we're looking for someone who wants to play an important role in our operations, contribute to our culture, and build a long-term career with us.
Why You'll Love Working HereFriday Half-Days Monday-Thursday:
8:00 AM - 5:00 PM Friday:
8:00 AM - 2:00 PM Strong, Supportive Team Culture We collaborate, help each other, celebrate wins, and genuinely enjoy coming to work. Clear Growth Opportunities This role provides hands-on exposure to: Contracting & Licensing Operations Agent Support Marketing & Internal Projects As NFI continues to grow, employees who demonstrate ownership, reliability, and strong performance may have opportunities to expand their responsibilities and take on additional areas of impact within the organization. Variety & Responsibility You'll play a central role in daily operations, and no two days are exactly the same. About the Role This position serves as a key point of coordination between agents, carriers, and internal team members. You'll help ensure onboarding processes run efficiently, agents receive timely support, and daily office operations stay organized and professional. Time Allocation 50% Contracting & Agent Onboarding 30% Reception & Agent Support 20% Administrative & Team Support What Success Looks Like In your first 3-6 months, success in this role means: Agent onboarding processes are completed accurately and on time CRM records and tracking systems are consistently organized and up-to-date Agent and internal inquiries are handled promptly and professionally You become a dependable resource the team can rely on daily Agents enjoy working with you and trust you to help solve problems quickly What You'll DoContracting & Agent Onboarding (50%) Assist agents with contracting paperwork and onboarding steps Track licensing, appointments, and outstanding requirements Follow up to keep onboarding moving efficiently Maintain accurate records and documentation Coordinate with carriers and internal teams Reception & Agent Support (30%) Answer incoming calls professionally and confidently Route requests to the appropriate team members Welcome visitors and create a strong first impression Assist agents with questions, forms, and general support Deliver consistent, high-quality service Administrative & Team Support (20%) Support internal projects and team initiatives Assist with office organization and events Maintain office supplies and organization Contribute to team priorities in a collaborative environment What Makes Someone Successful Here Strong communication and professionalism High attention to detail and organization Dependability and accountability A proactive mindset- you take ownership instead of waiting for direction A positive, team-oriented attitude The ability to stay organized while managing multiple priorities A genuine desire to help people and provide great service You enjoy interacting with people, bring positive energy to the workplace, and take pride in helping others succeed. Qualifications Preferred Customer service or client-facing experience Administrative or office experience Reception or front desk experience Insurance or financial services experience (helpful, but not required) Required Excellent communication skills Strong attention to detail Ability to multitask and stay organized Reliability and accountability Willingness to learn and grow We will teach the industry. What matters most is your work ethic, professionalism, attitude, and commitment to doing great work. Compensation & Growth Compensation $20-$24 per hour based on experience and qualifications. NFI rewards performance. Employees who demonstrate ownership, reliability, and growth may have opportunities for: Increased compensation as responsibilities expand Performance-based reviews within the first year Advancement into specialized or leadership roles Performance-Based Bonus Opportunities In addition to hourly compensation, employees may have opportunities to participate in company bonus programs tied to special projects, team initiatives, and organizational growth. Benefits Health Insurance Dental Insurance Vision Insurance Paid Time Off Professional Development Opportunities Career Growth Opportunities Team Events & Celebrations Friday Half-Days One Last Thing This isn't just a role where you answer phones or process paperwork. It's an opportunity to become a trusted resource for our agents, a valued member of our team, and an important part of a company that's continuing to grow. We're looking for someone who is dependable, organized, positive, and genuinely enjoys helping people. Someone who takes pride in their work, contributes to the team, and wants to build a long-term career with a company that values its people. If you're looking for more than just a job-and want an opportunity to grow, make an impact, and be part of something special-we'd love to hear your story. Apply today and tell us what makes you a great fit for NFI Solutions. Pay:
$20.00 - $24.00 per hour Work Location:
In person
