Social Insurance Specialist (Claims Specialist) (Central Processing)

Social Insurance Specialist (Claims Specialist) (Central Processing) Social Security Administrion Summary This full time position is loced in the Central Processing Center in the Birmingham Social Security Center 1200 Reverend Abraham Woods Jr. Blvd, Birmingham, AL 35285. This position is being filled on a permanent basis. The full performance level of this position is GS-11. Learn more about this agency Summary This full time position is loced in the Central Processing Center in the Birmingham Social Security Center 1200 Reverend Abraham Woods Jr. Blvd, Birmingham, AL 35285. This position is being filled on a permanent basis. The full performance level of this position is GS-11. Learn more about this agency Overview Help Accepting applicions Posted this week • Apply today Due by 11:59 p.m. ET on July 4, 2026 Locion Few vacancies in the following locion: Birmingham, AL No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $75,431 - $98,066 per year Pay scale & grade GS 11 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0105 Social Insurance Administrion Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

SSA-12994901-26-ICT-CS

Control number 874772800 This job is open to Help Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Duties Help Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, ghering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using computer technology to access and upde informion about claims. Claims Specialists conduct interviews with the public to obtain, clarify, and verify informion about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including Ste supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudice and authorize entitlement or disallowance actions all levels of difficulty and complexity under programs administered by SSA; and use computer technology to access and upde claims informion. Requirements Help Conditions of employment U.S. Citizenship required Selective Service Registrion, if applicable (www.sss.gov) Background and/or security investigion required Job offers are contingent on background / security investigion results Selectees are required to serve a 1-year probionary period Relocion expenses will not be paid All qualificions requirements must be met by the closing de of the announcement Proof of ICTAP/VEOA/Military Spouse eligibility required Must pass Meet-and Deal panel interview Qualificions Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. GS-11: Fifty-two weeks of specialized experience equivalent to the next lower grade level in the federal service in developing, examining, investiging or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or reled programs.

Note:

Part-time work is prored in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you credited with 6 months of experience).

SELECTIVE PLACEMENT FACTOR COMPETENCY ASSESSMENT INTERVIEW PROCESS

(CAIP)

INTERVIEW

- Applicants required to participe in a panel interview (after basic eligibility determinion) to demonstre an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further considerion for selection. This interview will cover typical situions, which might be encountered on the job, in person or over the telephone. Applicants must demonstre qualities such as clarity of speech, ability to listen, ability to establish confidence and put others ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Qualificion requirements must be met by the closing de of this announcement. Time in grade requirement ( ICTAP Eligibles Only ) must be met by the closing de of this announcement. Applicants for promotion must have 52 weeks the GS-09 or higher. In addition to the minimum qualificions, applicants must be eligible under

ICTAP, Certain Military Spouse or VEOA Educion Substituting Educion:

If you are qualifying for this position based on completed educion an accredited U.S. college, university, or other educional institution, you must provide a copy of your transcripts or other proof of educion prior to being appointed.

NOTE:

Educion completed in a foreign institution must be deemed equivalent to th gained in conventional/accredited U.S. educion programs. It is the applicant's responsibility to acquire U.S. Certificion and provide it the time of applicion. For a list of Credential Evaluion Services, log on to: Credential Evaluion Services GS-11 : Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level gradue educion leading to a Ph.D. or equivalent degree, or LL.M.

Combining Educion and Experience:

GS-11: Experience and gradue level educion beyond the first year may be combined to meet the minimum qualificion requirement.

Note:

One year of full-time gradue educion is considered to be the number of credit hours th the school you tended has determined to represent one year of study. If this informion is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time gradue study. Experience and educion computed as percentages of the overall requirements and must equal to 100 percent when combined. Additional informion In addition to the minimum qualificions , applicants must be eligible under the following cegory: In addition to the minimum qualificions, applicants must be eligible under one of the following cegories: Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above, and in the commuting area of the listed duty locion . See Required Documents section for instructions on submitting proof. Veterans who are eligible for preference OR who have been separed from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separed shortly before completing the required 3-year period, are eligible for considerion under the Veterans Employment Opportunity Act (VEOA) . See Required Documents section for instructions on submitting proof. Certain Military Spouse. See Required Documents section for instructions on submitting proof. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities th clearly exceed the minimum qualificion requirements for the position. Under numeric ring procedures, qualified ICTAP applicants must receive a ring of 85 or higher to be eligible for selection.

Selective Service :

If you are a male applicant born after December 31, 1959, you must certify th you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov . Additional selections may be made for this vacancy six months from the closing de of this announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluion. The questionnaire takes approximely 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12994901 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. You must submit supporting documention by the closing de of the vacancy announcement to claim certain types of preference or qualify on the basis of educion.

RESUME:

All applicants must submit a resume showing work schedule, hours worked per week, des of employment, and duties performed.

For additional informion see:

Wh to include in your resume .

PROOF OF EDUCATION

If you are qualifying on the basis of educion or sisfying an educional requirement, submit a copy of your transcripts th includes your name, the name of the educional institution, course title(s), number of credits, grade, and de of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required informion accepted the time of applicion. You must submit your transcripts according to the applicion submission details of this announcement. Documents will not be accepted via email or regular mai l. If selected, you may be required to provide your official college transcripts prior to the effective de of the personnel action placing you into the new position.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP) : ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified cegory as described in the vacancy announcement and must also provide: Proof of eligibility with your applicion.

Such proof may include:

A copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); AND proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp .

PROOF OF VEOA ELIGIBILITY

: Applicants for considerion under the VEOA appointment authority include those eligible for veterans' preference (see below paragraph on Veterans' Preference) OR have been separed from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separed shortly before completing the required 3-year period. Applicants must submit a copy of your military discharge certifice (DD 214 member 4 copy), official stement of service from your command if you are currently on active duty, or other proof of eligibility. To be acceptable, the document must show Character of Service. For more informion the Vet Guide .

VETERANS' PREFERENCE

If you are claiming veterans' preference for considerion under VEOA, you must submit a copy of your military discharge certifice (DD 214 member 4 copy) or an official stement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit the required documention specified on the reverse of the SF-15, Applicion for 10-Point Veterans' Preference (SF 15) . Applicants claiming derived preference must submit the SF-15 and the required documention specified on the reverse of the SF 15. Preference granted based on the documents received. For more informion the Vet Guide .

IMPORTANT NOTICE TO VETERANS

: The Office of Personnel Management has published the end de for Operion Iraqi Freedom (OIF) as August 31, 2010. To receive veterans' preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The upded CFR language is available here . Other qualifying eligibility for preference (e.g., disability) remains unchanged. Military Spouse Appointing Authority. You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these cegories has different eligibility criteria th must be met. Individuals applying for considerion under this authority MUST provide the applicable supporting documention (e.g., documention verifying marriage, copy of your spouse's active military orders, DD-214, copy of a stement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability ring, DD-1300, etc.). You are no longer eligible if you remarry. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package which includes: 1. Your Resume 2. Transcripts (if using educion to qualify - unofficial copies accepted) 3 The Occupional Questionnaire 4. Additional Required Documents, if applicable (see Required Documents section) The complete Applicion Package must be submitted before midnight (EST) on 07/04/2026. To begin the process, click the Apply Online button to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupional questionnaire. Please ensure you click the Submit My Answers button the end of the process. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers SSAor Careers@ssa.gov. Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunicions Relay Services to call the listed phone number. Additional Telecommunicions Relay Services options are available in each ste: https://www.fcc.gov/general/trs-ste-and-territories Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account. Agency contact informion Careers SSA Careers@ssa.gov Address Central Processing 6401 Security Blvd Baltimore, MD 21235-0001 US Next steps Once you have successfully submitted your applicion merials, you can expect to receive least two or more of the following email notificions concerning your applicion stus: (1) Receipt of applicion; (2) Qualificions stus and whether your applicion has been Referred/Not Referred to the selecting official; and (3) Selection stus for the position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. You must submit supporting documention by the closing de of the vacancy announcement to claim certain types of preference or qualify on the basis of educion.

RESUME:

All applicants must submit a resume showing work schedule, hours worked per week, des of employment, and duties performed.

For additional informion see:

Wh to include in your resume .

PROOF OF EDUCATION

If you are qualifying on the basis of educion or sisfying an educional requirement, submit a copy of your transcripts th includes your name, the name of the educional institution, course title(s), number of credits, grade, and de of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required informion accepted the time of applicion. You must submit your transcripts according to the applicion submission details of this announcement. Documents will not be accepted via email or regular mai l. If selected, you may be required to provide your official college transcripts prior to the effective de of the personnel action placing you into the new position.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP) : ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified cegory as described in the vacancy announcement and must also provide: Proof of eligibility with your applicion.

Such proof may include:

A copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); AND proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp .

PROOF OF VEOA ELIGIBILITY

: Applicants for considerion under the VEOA appointment authority include those eligible for veterans' preference (see below paragraph on Veterans' Preference) OR have been separed from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separed shortly before completing the required 3-year period. Applicants must submit a copy of your military discharge certifice (DD 214 member 4 copy), official stement of service from your command if you are currently on active duty, or other proof of eligibility. To be acceptable, the document must show Character of Service. For more informion the Vet Guide .

VETERANS' PREFERENCE

If you are claiming veterans' preference for considerion under VEOA, you must submit a copy of your military discharge certifice (DD 214 member 4 copy) or an official stement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit the required documention specified on the reverse of the SF-15, Applicion for 10-Point Veterans' Preference (SF 15) . Applicants claiming derived preference must submit the SF-15 and the required documention specified on the reverse of the SF 15. Preference granted based on the documents received. For more informion the Vet Guide .

IMPORTANT NOTICE TO VETERANS

: The Office of Personnel Management has published the end de for Operion Iraqi Freedom (OIF) as August 31, 2010. To receive veterans' preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The upded CFR language is available here . Other qualifying eligibility for preference (e.g., disability) remains unchanged. Military Spouse Appointing Authority. You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these cegories has different eligibility criteria th must be met. Individuals applying for considerion under this authority MUST provide the applicable supporting documention (e.g., documention verifying marriage, copy of your spouse's active military orders, DD-214, copy of a stement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability ring, DD-1300, etc.). You are no longer eligible if you remarry. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package which includes: 1. Your Resume 2. Transcripts (if using educion to qualify - unofficial copies accepted) 3 The Occupional Questionnaire 4. Additional Required Documents, if applicable (see Required Documents section) The complete Applicion Package must be submitted before midnight (EST) on 07/04/2026. To begin the process, click the Apply Online button to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupional questionnaire. Please ensure you click the Submit My Answers button the end of the process. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers SSAor Careers@ssa.gov. Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunicions Relay Services to call the listed phone number. Additional Telecommunicions Relay Services options are available in each ste: https://www.fcc.gov/general/trs-ste-and-territories Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account. Expand Hide how to apply Agency contact informion Careers SSA Careers@ssa.gov Address Central Processing 6401 Security Blvd Baltimore, MD 21235-0001 US Next steps Once you have successfully submitted your applicion merials, you can expect to receive least two or more of the following email notificions concerning your applicion stus: (1) Receipt of applicion; (2) Qualificions stus and whether your applicion has been Referred/Not Referred to the selecting official; and (3) Selection stus for the position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this week • Apply today Due by 11:59 p.m. ET on July 4, 2026 Locion Few vacancies in the following locion: Birmingham, AL No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $75,431 - $98,066 per year Pay scale & grade GS 11 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

SSA-12994901-26-ICT-CS

Control number 874772800