Provider Services Supervisor

Description Position Overview We are seeking a temporary Claims Supervisor to support daily operations within the Claims Unit during a leave of absence coverage. This role will oversee claims processing activities, supervise staff, and help ensure performance, productivity, and compliance standards are consistently met. The ideal candidate is a hands-on leader with strong claims, billing, and team management experience who can thrive in a fast-paced, deadline-driven environment. Key Responsibilities + Supervise the receipt, review, processing, calculation, payment, and reporting of monthly claims submitted by providers. + Ensure claims are processed accurately and in compliance with contractual requirements, regulations, and internal policies and procedures. + Lead and support Claims Unit staff by establishing priorities, monitoring workflows, and implementing best practices to improve efficiency and accuracy. + Develop action plans to meet monthly payment processing and export deadlines. + Monitor team productivity and performance metrics to ensure service standards are maintained. + Conduct regular Claims Unit meetings to communicate updates, priorities, and process improvements. + Identify training needs and coordinate staff development initiatives. + Assist with employee performance management, including annual performance evaluations and coaching. + Support and participate in provider workshops and training sessions as needed. + Collaborate with cross-functional teams to resolve escalated claims issues and improve processes. + Perform additional duties and special projects as assigned. Requirements Qualifications + Bachelor's degree in Accounting, Business Administration, Human Services, Social Services, or a related field preferred. Equivalent relevant work experience may be considered in lieu of a degree. + Minimum 2 years of supervisory experience in a claims, billing, payment processing, or related environment. + Prior experience overseeing high-volume claims processing and payment workflows. + Experience working with subsidized childcare, social services, healthcare claims, or government-funded programs strongly preferred. + Strong understanding of compliance requirements, regulations, and audit standards related to claims processing. + Proven leadership skills with the ability to coach, motivate, and develop staff. + Strong analytical, organizational, and problem-solving abilities. + Excellent written and verbal communication skills. + Proficiency in Microsoft Office, especially Excel, and claims/payment processing systems. + Ability to manage multiple deadlines in a fast-paced environment while maintaining accuracy and attention to detail. Ideal Candidate The ideal candidate is a collaborative and detail-oriented supervisor who brings both operational oversight and people leadership experience. They are proactive, organized, and capable of maintaining smooth claims operations while supporting team success during a temporary coverage period. TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .