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AVP, TPA Oversight
Job
Oliver James
Farmington, CT (In Person)
Full-Time
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Job Description
Program Claims Overview We are seeking a strategic and collaborative insurance professional to join a growing Programs team focused on claims oversight, third-party administrator (TPA) management, and operational excellence. This role offers a unique opportunity to help shape the future direction of a developing programs division while partnering closely with claims leadership across a global carrier to drive performance, accountability, and continuous improvement. Key Responsibilities Oversee claims program performance across a diverse portfolio of business, including Professional Liability, Government Entities, Construction Defect, General Liability, and Commercial Auto exposures. Manage the day-to-day oversight of specialized commercial auto programs, ensuring operational effectiveness and adherence to established standards. Partner with claims leadership and business stakeholders to evaluate TPA performance, analyze metrics, identify trends, and implement process improvements. Monitor claims operations both internally and externally to identify opportunities for greater efficiency, consistency, and program growth. Collaborate across multiple claims divisions to support program management initiatives and drive strategic objectives. Contribute to the ongoing development and evolution of the Programs function through process enhancement and operational leadership. Ideal Background Experience overseeing Third-Party Administrators (TPAs) within a casualty insurance carrier environment. Strong analytical and metrics-driven mindset, including experience auditing performance, identifying gaps, and implementing improvements. Project management experience with the ability to drive initiatives from concept through execution. Comfortable operating in a role with evolving responsibilities and the opportunity to help define processes and best practices. Prior leadership, supervisory, or oversight experience, including people development, vendor management, or operational leadership. Excellent communication and collaboration skills with the ability to build relationships across departments and influence stakeholders. Self-starter who thrives in a dynamic environment and enjoys solving complex operational challenges. Apply Now