Claims Administrator

Claims Administrator Herc Rentals - 3.1 Bonita Springs, FL Job Details Full-time $55,000 - $65,000 a year 4 days ago Benefits Paid parental leave Health savings account AD&D insurance Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Military leave Paid time off Adoption assistance Paid military leave Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Microsoft Excel Customer service Mid-level Salesforce Cloud Project management Bachelor's degree Investigation evidence collection Data entry Damages evaluation CRM system proficiency Productivity software Claims documentation management Cross-functional collaboration Communication skills Cross-functional communication Evidence collection Full Job Description If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025. Job Purpose A Herc claims administrator will assist with the claim processes and reporting function of the business. Claims types include, Certificate of Insurance (COI), Herc Rental Protection Plan Claims, Self-Insured, No Insurance. The claims administrator will work with cross-functional team members to ensure claims are processed in a timely and accurate manner. Responsibilities include claims processing and finding ways to enhance process/drive improved damage recovery. What you will do... Handle intake process for new claims, including gathering information from branch about the damage Determine whether claims are eligible for coverage under RPP, COI, etc. Collecting evidence such as photos, written documentation, etc. from branches that support a claim Document and close claims as they are settled/damage costs are recovered Use and update claims documentation throughout the claims process, via salesforce Analyze, track and trend loss information to determine loss drivers and report to internal stakeholders on existing and potential new operations Maintain claim files within claims database Update and refine Salesforce platform for claims management Document claims process and create best practices for internal use. SOP's. etc. Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike Support all team members Learn and follow all company procedures and protocols Requirements A bachelor's degree is required Multi-tasking individual who uses project management skills to accomplish goals Customer service focused Must react to changing business needs Solid and proven computer skill set (knowledge of MS Office is preferred) Works and communicates effectively with all levels of the company Computer skills to support entering information into systems Skills Basic knowledge of Microsoft Word and Excel programs Interpersonal skills Teamwork Listening skills Dependability Attention to detail Strong written and verbal communication skills Highly organized and strong attention to detail Sales force experience preferred Req #: 68544

Pay Range:

$55,000-$65,000 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.