Contested Litigation Supervisor

About the Role We're seeking an experienced Contested Litigation Supervisor to lead the daily operations of our contested foreclosure, eviction, and litigation support teams. This role is ideal for a strategic, hands-on leader who thrives in a deadline-driven legal environment and is committed to accuracy, compliance, and exceptional client service. You'll oversee a team of paralegals, legal assistants, and support staff while driving process improvements, ensuring quality, and serving as the primary escalation point for complex litigation matters. What You'll Do Lead daily operations for the contested litigation department Serve as the main escalation contact for clients and internal teams Conduct due diligence on new referrals and escalated matters Develop and maintain departmental procedures based on client and regulatory updates Manage workload distribution, staffing, and resource planning Track KPIs, quality metrics, and client scorecard performance Conduct quality reviews and implement corrective actions Train, coach, and evaluate Supervisors and team members Drive process improvement and automation initiatives Represent the department in client calls, audits, and leadership meetings Partner with HR and Senior Management on hiring and performance management Lead or support special projects as assigned What You Bring Bachelor's Degree or equivalent experience 7+ years of foreclosure and/or litigation support experience 5+ years in a supervisory or management role Strong understanding of litigation workflows and court-driven timelines Proven leadership skills in fast-paced, high-volume environments Experience with client scorecards, compliance, and quality assurance Ability to analyze performance metrics and improve workflows Excellent communication, problem-solving, and relationship-building skills Highly organized, detail-oriented, and committed to accuracy Proficiency in Microsoft Office; Perfect Practice or similar systems preferred Why Join Us You'll play a key leadership role in a department that values collaboration, accountability, and continuous improvement. If you're a proactive leader who enjoys building strong teams and optimizing operations, this is an opportunity to make a meaningful impact.