Claims Investigator

Claims Investigator 3 month Contract to Hire |

In Office Monday- Friday Starting Pay:

$20/hr About the Role We are hiring a Claims Investigator to join the Adjudication Division of a government agency administering the federal unemployment insurance (UI) benefits program. In this role, you'll conduct fact-finding investigations, analyze eligibility, and issue written determinations in compliance with federal and state UI laws — all while meeting strict federal performance standards. What You'll Do Investigate UI claims by gathering information from claimants, employers, and internal staff Issue senior-level written eligibility determinations within federal timeliness and quality standards Explain benefit rights, eligibility requirements, and UI programs to claimants and employers Manage a high-volume caseload across multiple computer systems Assist with appeals, respond to correspondence, and provide hearing testimony when needed Coordinate with agency leadership on escalated issues, including legislative inquiries Support the customer service call center during high-volume periods What We're Looking For Strong critical thinking and analytical skills — you'll apply guidelines to a wide variety of real-world situations Comfort with outbound phone calls and the ability to handle difficult or emotionally charged conversations with professionalism and empathy Clear written communication skills — you'll be writing formal eligibility decisions regularly Computer literacy and willingness to learn new systems (full training provided) Strong organizational skills with the ability to manage a high-volume workload under strict deadlines A sense of urgency and attention to detail — accuracy and timeliness are critical in this role No prior experience in unemployment insurance or benefits administration required (just a plus if you do!) If you're a quick learner who can think critically and communicate confidently, we want to hear from you. Working Conditions This is a sedentary, office-based role. Work is performed at a desk in front of a computer. The role is mentally demanding — you'll navigate complex cases, competing priorities, and tight federal timelines on a daily basis.

Job Types:

Full-time, Contract Pay:

From $20.00 per hour

Benefits:

Dental insurance Health insurance Paid training Vision insurance Application Question(s): This role is onsite 5 days a week (M-F) in Downtown Indianapolis. Do you have reliable transportation for this commute/location? This role is structured as a 3 month contract to hire. Are you comfortable with this model? Starting pay is set at $20/hr. Are you comfortable with this rate?

Work Location:

In person