Complex Claims Advisor

Job Listing ID:

4499190

Job Title:

Complex Claims Advisor Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/26/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Complex Claims Advisor

PRIMARY PURPOSE OF THE ROLE

To develop targeted solutions and provide added technical guidance and oversight to ensure complex commercial trucking claims matters are resolved optimally while creating a culture of continual quality improvement designed to elevate the overall claim handling to benefit our stakeholders.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

Proactively and strategically manages a complex claim inventory by assessing complex commercial trucking claims issues, utilizing jurisdictional expertise to provide oversight, and directs the handling to achieve the best possible resolution. Acts as the organizational subject matter expert for line of business and key jurisdictions on complex claim issues. Uses knowledge of all aspects of claims handling in evaluating exposure; recommends and directs action plans for issue or case resolution. Articulates and documents clear and concise file notes to allow stakeholders to understand the issues and path to resolution. Facilitates roundtables with groups/teams; engages appropriate internal and external resources as needed. Provides technical leadership on and maintains co-ownership of complex claim issues; through further influence creates a culture of continual quality improvement.

QUALIFICATIONS

Education & Licensing:

Bachelor's degree from an accredited college or university preferred. Industry designation(s) preferred. Licenses as required for specific jurisdictions.

Experience:

Eight (8) years of casualty claims experience or equivalent combination of education and experience required to include three (3) to five (5) years of experience handling complex claims and experience in negotiation, mediation, arbitration or ADR skills on higher value complex claims.

Skills:

subject matter expertise in Commercial Trucking bodily injury liability claims, maintain appropriate licensing, ability to manage claims across multiple jurisdictions, excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office products, and ability to meet or exceed Service Expectations Work environment requirements include -

Physical:

Computer keyboarding

Auditory/visual:

Hearing, vision and talking

Mental:

Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines. When applicable and appropriate, consideration will be given to reasonable accommodations. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $90,000- $105,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Job Classification:

Claims Adjusters, Examiners, and Investigators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A