Manager, Absence Onboarding Specialist

Job Classification:

Operations - Insurance Operations Prudential's Group Insurance Onboarding organization is seeking a Manager, Absence Onboarding Specialist (Leader of People) to lead a portion of the Absence Onboarding Specialist (AOS) team. This role provides day-to-day people leadership and delivery oversight, and partners closely with the Director of Absence Onboarding on leadership priorities, initiatives, project management, continuous improvement, and talent excellence. The current employee work arrangement for this position is dependent on business preferences and location, and may require on-site presence on occasion at a Prudential office. Reporting Relationship This role reports to the Director of Absence Onboarding. What you can expect Lead, coach, and develop a team of Absence Onboarding Specialists, including ongoing feedback, performance management, recognition, and career development. Partner closely with the Director of Absence Onboarding on leadership priorities and operating rhythms, including team priorities, initiative planning, and progress tracking. Drive consistent execution of absence onboarding delivery for assigned cases, ensuring milestones, quality standards, and customer commitments are met. Provide project management support for key initiatives (planning, milestones, dependencies, risk tracking, and stakeholder updates). Establish clear expectations and ways of working for your portion of the team (capacity planning, case intake/triage, escalation paths, and coverage). Monitor and communicate progress for key cases and peak readiness work; proactively surface risks, dependencies, and mitigation plans. Drive continuous improvement across team processes and tools—identify opportunities, standardize best practices, and implement training and documentation to improve quality and efficiency. Build strong cross-functional relationships to remove friction and improve outcomes, partnering with Sales & Account Management, Underwriting, Claims, Client Data Management, Plan Setup/Contracts, and other onboarding partners. Support hiring and talent processes (interviewing, onboarding, training, development planning, and retention) in partnership with the Director and broader leadership. Reinforce a customer-focused and risk-aware mindset in onboarding decisions and communications. What you'll need 3+ years of people leadership experience and/or demonstrated leadership behaviors and characteristics in a fast-paced, metric-driven environment. Group Insurance experience required. Bachelor's degree or equivalent work experience. Experience in onboarding/implementation, operations, and/or project management, preferably in a customer-facing environment. Demonstrated strength in coaching, prioritization, and decision-making under pressure. Proven ability to partner with and influence stakeholders without direct authority. Strong written and verbal communication skills, with comfort communicating with all levels of Prudential associates. Strong organizational skills with the ability to manage multiple priorities, deadlines, and competing demands. It'd be a plus if you had Knowledge of Group Insurance products, including absence and disability. Experience with claims or absence administration processes. Experience leading process improvement work (standard work, documentation, training, measurement).

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan:

Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance. Prudential Financial, Inc. (

NYSE:

PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential's diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential's iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (

NYSE:

PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.