Mechanical Claims Specialist

Mechanical Claims Specialist (Vehicle Service Contracts) The AutoXcel Corporation is a national vehicle service contract provider. The Company's business includes mechanical VSC contracts. AutoXcel seeks a Mechanical Contract Claims Specialist to help analyze mechanical vehicle claims. The applicant should be an ASE certified auto technician, have experience in automotive mechanical repair or service writing and have the ability to communicate well in writing and over the phone. Responsibilities

• Receive and review vehicle mechanical claims examining the problem, cause and extent of repair. Must have a thorough understanding of vehicle mechanic, engine, transmission, and other mechanical parts of vehicles.
• The VSC Claims Specialist comprehend the terms of AutoXcel VSC contracts.
• Research mechanical repair processes and labor rates to ensure that the claim is within the stated tolerances of the accepted repair manual - i.e. - AllData.
• Develop rapport with customers, dealership service departments, and vendors.
• Maintain an exceptional level of customer service with professionalism and friendliness. Qualifications
• High School Diploma/GED
• 5 Years of experience in the automotive mechanical repair, automotive service writing, or automotive service advising industry.
• ASE (Center for Automotive Service Excellence) Certification in one or more areas.
• The ability to multi-task and collaborate with team members.
• Exceptional customer service, problem solving, organization, and negotiating skills.

- Position offers the chance to discuss mechanics with others without having to physically turn wrenches.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Wilmington, NC 28401 (Preferred) Ability to

Relocate:

Wilmington, NC 28401: Relocate before starting work (Preferred)

Work Location:

In person