Insurance Claims & Risk Manager

Job Title:

Insurance Claims & Risk Manager Transervice Logistics awarded Winner of 2025 Best Places to Work! Transervice offers FREE Family Health benefits

Reports To:

Senior Insurance Claim and Risk Management Manager Status:

Full-Time /

Exempt Role Summary:

The Insurance Claims Manager directs the end-to-end operations of the claims functional area, ensuring operational excellence, financial accuracy, and regulatory compliance. This role oversees the intake, investigation, and disposition of multi-line claimsincluding automobile/trucking liability, workers' compensation, property, cargo, and subrogation. The Manager serves as a strategic liaison between internal functional area leadership, insurance brokers, TPAs, and legal counsel to mitigate risk and optimize settlement outcomes

Key Responsibilities:

Claims Lifecycle Management:

Oversee the full investigation and settlement process for casualty, property, and workers' compensation claims; manage litigation and moderate-value settlements in coordination with the Senior Insurance Claim and Risk Management Manager. o Ensures the timely and thorough claims investigation from the date of accident/injury through to successful closure or settlement. Report all claims timely to the designated TPA. o Manages the company's automobile/trucking liability, property, and cargo claims. o Oversees the evaluation of subrogation claims and recovery on no-fault claims. o Regularly and timely maintain company claim databases and portals. o Accurately and timely maintain required spreadsheets, charts and reports for internal and external customers. o Assists in the annual insurance renewal and audit process. o Maintains and ensures vehicle asset compliance through timely distribution of insurance ID cab cards. o Interface professionally with insurance brokers, third party administrators, adjusters, and legal counsel. o Code and process auto physical damage invoices and update portal with cost o Submit Check Request through the portal for invoices related to inhouse or property damage claims that are not paid by Broadspire. o Submit Request for Credit to Accounting for Kroger accounts when a subrogation check is received. o Track and process claim fees for payment and update portal o Update employee status in Tenstreet when payroll notifications are sent

Program Oversight:

Administer the company's workers' compensation program, including

OSHA 300/301

compliance, wage verification, and return-to-work tracking. o Any OSHA severe work-related injury/incident must be reported immediately to the Director of Safety and to OSHAwithin the required timeframes.

Financial & Data Integrity:

Maintain claim databases, dashboards, and portals; manage subrogation recoveries, process loss-related invoices, and generate analytical reports for stakeholders.

Operational Compliance:

Ensure vehicle asset compliance (cab cards), assist in annual insurance renewals/audits, and support the Safety Department in ensuring best practices for safety and loss control.

Relationship Management:

Act as the primary point of contact for adjusters, field General Managers, internal partners, and external legal teams to ensure timely claim resolution and professional service delivery. o Send all Work Status reports to adjusters and GMs. o Request wage information from HR when an employee is losing time and send to adjuster o Maintain Outlook calendar to track follow up appointments for employees o Work with GM's to obtain repair invoices to generate subrogation demands o Update and generate weekly report for HR detailing employees out of WC for Kroger accounts

Our Excellent Benefits Include:

• Excellent health benefits (Transervice offers free health care paid at 100% by Transervice)
• Retirement including match - Vested immediately!
• Life Insurance and Disability

PTO Required Skills & Qualifications:

Education:

Bachelor's degree (BA/BS) or equivalent work experience.

Experience:

Proven background in multi-site transportation management and insurance claims handling with approx. 5+ years' experience.

Technical Proficiency:

Advanced skills in Microsoft Office (specifically Excel for data analysis and Outlook for calendar management) and electronic transportation platforms (e.g., Tenstreet).

Core Competencies:

Strong negotiation tactics, mathematical aptitude, and the ability to communicate effectively across all levels of management.

Physical/Travel:

Ability to sit for prolonged periods and travel occasionally for on-site management or investigations. Transervice is proud to be an

Equal Opportunity Employer and Drug Free Workplace Benefits:

Health insurance Life insurance Paid time off

Work Location:

In person