Claims Support Specialist

Job Summary Kaeppel Consulting is in immediate need of a dynamic and detail-oriented Claims Support Specialist to work with one of our preferred clients in Rochester, NY! In this vital role, you will serve as the backbone of their claims processing operations, ensuring accurate and efficient handling of insurance claims. Your energetic approach and organizational prowess will help streamline workflows, verify insurance details, and support the overall claims lifecycle. This position offers an exciting opportunity to contribute to a fast-paced environment where precision and proactive communication are key to success. This is a 6-month contract position.

Duties and Responsibilities:

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel. Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority. Provides customer service support during weather events including CAT loss reports and other CAT support duties. Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed. Greets, screens and directs visitors to appropriate personnel. Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities. Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquiries with customer service as a priority. Enters new loss report information and updates claims documentation. Join us in this energetic role where your expertise will directly impact the efficiency of our client's claims operations! We value proactive professionals who thrive in organized environments and are eager to support our mission of delivering exceptional service through meticulous claims management.

Pay:

$17.00 per hour

Experience:

Administrative:

1 year (Required)

Work Location:

In person