Fraud Manager

POSITION SUMMARY

Responsible for developing, implementing, and managing the credit union's fraud prevention, detection, and investigation programs. This role oversees daily fraud monitoring, leads investigations into suspicious activity, and collaborates cross-functionally with operations, compliance, information security, and law enforcement to mitigate fraud risk while protecting member relationships. The Fraud Manager ensures adherence to regulatory requirements, industry best practices, and internal policies related to fraud risk management.

RESPONSIBILITIES AND DUTIES

Fraud Prevention & Strategy Develop and implement the credit union's fraud risk management strategy and controls. Monitor fraud trends affecting financial institutions and recommend mitigation strategies. Implement fraud-prevention tools and technologies for cards, ACH, wires, and digital banking. Evaluate new products, services, and delivery channels for potential fraud risk. Fraud Detection & Monitoring Oversee daily monitoring of suspicious transactions across debit/credit cards, ACH, wires, checks, and digital banking. Ensure timely investigation and resolution of fraud alerts and members' claims. Maintain and optimize fraud detection systems, rules, and alerts. Analyze fraud data and trends to identify emerging risks and enhance detection capabilities. Investigations & Case Management Manage investigations into suspected fraud, identity theft, and account takeovers. Ensure proper documentation of cases and maintain investigation records. Coordinate with law enforcement, card networks, and external partners as needed. Support Suspicious Activity Report (SAR) processes in collaboration with the compliance team. Member Protection & Loss Mitigation Oversee fraud claims resolution and ensure adherence to regulatory timelines. Develop procedures to minimize fraud-related losses and protect member accounts. Partner with frontline teams to ensure consistent handling of fraud cases and consistent member communication. Reporting & Risk Management Prepare regular reports on fraud trends, losses, and mitigation efforts for senior management, the risk-management committee, and (as requested) the EFCU Supervisory Committee and the Board of Directors. Track key performance indicators (KPIs) and fraud loss metrics. Participate in enterprise risk management and internal audit processes. Policy & Compliance Maintain fraud-related policies and procedures. Ensure compliance with applicable regulations, including Reg E, card network rules, and fraud reporting requirements. Support internal and external audits of fraud controls.

QUALIFICATIONS

Education:

Bachelor's degree in Finance, Business Administration, Criminal Justice, or a related field preferred; or an equivalent combination of formal training and experience Professional certification is a plus: Certified Fraud Examiner (CFE) Certified Anti-Money Laundering Specialist (CAMS) Other relevant certifications

Experience:

At least 3 years of experience in fraud prevention, financial crimes, or risk management at a financial institution. Experience in a credit union or banking environment strongly preferred

Skills and Abilities:

Thorough knowledge of credit union or banking compliance programs Understanding of government regulations, financial management, and legal requirements for credit union operations Strong knowledge of financial institution fraud schemes and of prevention methods Experience with fraud detection platforms and case management systems Knowledge of card network rules, Reg E, and electronic payment fraud Analytical and investigative skills with attention to detail Strong leadership, communication, and decision-making abilities Ability to balance fraud risk mitigation with a positive member experience Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

SUPERVISORY RESPONSIBILITIES

None

SCHEDULE

Full-time