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Check Dispute Analyst
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University Of Pittsburgh
Pittsburgh, PA (In Person)
Full-Time
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Job Description
Check Dispute Analyst
Pittsburgh, PA
3 DAYS AGO
22619599
Summary
Pittsburgh, PA
In-Person
Competitive Salary
0 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
40.00 hours per week / Day Shift / Full-Time
Description Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference- for us and for your future.
Position Title:
Check Dispute Analyst Business Unit:
Risk Management Reports to:Manager of Risk Detections and Investigations Position Overview:
This position is primarily responsible for the processing of check disputes submitted by customers. The incumbent in this position reviews disputes for accuracy and completion and ensures they are processed in accordance with guidelines. This may result in providing credit to customer accounts and/or corresponding with other financial institutions to recover funds.Primary Responsibilities:
Reviews check disputes submitted by customers for accuracy and to determine validity. Analyst coordinates with internal parties to gather necessary documentation from customers in order to process to completion. Processes dispute claims per policy and procedure and provides credit to customers and/or corresponds with other financial institutions to recover funds for customers. Ensures letters and/or documentation is provided to customers detailing status and outcome of dispute. Works with branch staff to ensure affected customer accounts are closed and new accounts opened to mitigate any additional unauthorized activity, if applicable, or refers customers to Treasury Management to review fraud products in lieu of account closure. Escalates claims to Risk Investigations team in case management system for further review, if necessary and/or provides claim documentation to law enforcement if requested. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of thisPosition:
High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of thisPosition:
1 Skills Required to Perform the Primary Responsibilities of thisPosition:
Ability to work and multi-task in a fast paced environment Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word- Basic Level MS Excel
- Intermediate Level MS PowerPoint
- Basic Level Licensures/Certifications Required to Perform the Primary Responsibilities of this