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Claims Management
Job
Robert Half
Remote
$95,000 Salary, Full-Time
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Job Description
We are looking for an experienced claims specialist to support workplace injury and disability claim activity for clients in Washington. This role is suited to someone with a strong HR foundation and deep knowledge of Washington workers' compensation practices, including claim coordination, medical follow-up, and return-to-work support. The ideal candidate builds trust easily, communicates with empathy, and can guide sensitive cases with accuracy and care. Enjoy a work-from-home schedule - 100% remote work benefit, for WA-state employees.
Responsibilities:
- Oversee the full lifecycle of workers' compensation and related disability claims, ensuring each case is handled accurately and in a timely manner.
- Coordinate with employees, clients, medical providers, and other stakeholders to support treatment plans, documentation, and recovery progress after workplace incidents.
- Review claim details, maintain organized records, and monitor case activity to help resolve issues, denials, or delays efficiently.
- Apply working knowledge of Washington State L&I requirements to guide claim handling, compliance, and communication throughout the process.
- Partner with internal and external contacts to support return-to-work planning, rehabilitation follow-up, and ongoing claim status updates.
- Conduct claim audits and evaluate files for completeness, accuracy, and alignment with client and regulatory expectations.
- Use HR and claims systems effectively, including proprietary tools, to document activity and track case milestones.
- Build strong client and employee relationships by offering approachable, service-oriented support during complex or sensitive claim situations.