Customer Quoting and Claims Specialist

Job Description:

Processes quote requests from new and existing customers Adjudicate customer late delivery and warranty claims Works with account management team and other business functions to quote customers on time Maintain strong, open communication with co-workers, supervisor and manager. Is mindful of and adheres to procedures, policies and regulations. Works daily in ERP system and Microsoft office applications Highly productive and able to assess and execute next steps with minimal guidance or supervision Predisposed to continuous learning. Absorbs and retains new information quickly Embodies bias for action and proactively manages workload Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment May learn customer account management responsibilities to act as back up or surge capacity for other team members

Qualifications You Must Have:

Requires a high school diploma and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Customer service experience Able to correspond electronically using MS Word, Excel and Outlook Able to communicate professionally and effectively, both in writing and verbally in the English language

Preferred Qualifications:

ERP experience Experience working in a manufacturing business Business to business customer service experience Hybrid role - 3 days on site

Shift:

First Shift Compensation:

$55.000-$75,000