Job Description
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
POSITION SUMMARY
The Customer Solutions & Claims Supervisor leads the execution of Order-to-Cash (O2C) operations, overseeing demand capture, order management, fulfillment, and customer support to ensure reliable service and revenue protection. This role drives team performance, resolves complex issues, and partners cross-functionally to deliver consistent customer outcomes, improve operational efficiency, and uphold service level commitments. This position will be either a remote or hybrid role based on the selected candidate's geographic location. Strong preference for candidates located within a commutable distance to the Palm Beach Gardens, FL or Bridgewater, NJ office . RESPONSIBILITIES
Leadership Lead team to deliver high-quality service to customers and stakeholders
Act as escalation point for complex customer, order, and system issues
Set priorities and guide issue resolution and exception handling
Drive accountability to KPIs, service metrics, and performance targets
Promote continuous improvement and a customer-first mindset Operations Manage workflow, priorities, and operational updates
Ensure accurate, timely order processing aligned to SLAs
Monitor orders, backlog, and aging to mitigate risks
Communicate order status, delays, and inventory impacts to stakeholders
Identify root causes of recurring issues and drive resolution
Use data to improve accuracy, reduce manual work, and standardize processes Performance Management & Employee Development Coach and develop team members to improve performance and capability
Conduct one-on-ones, performance reviews, and development planning
Lead onboarding, training, and quality/compliance checks
Reinforce adherence to processes, tools, and service expectations
Build a high-performing, accountable, customer-focused team REQUIREMENTS
Bachelor's degree preferred or equivalent experience
3+ years in customer service, order management, or supply chain (O2C environment preferred)
Experience in a high-volume, customer-facing environment
Experience in business-to-business and/or wholesale consumer goods preferred
Prior supervisory or team lead experience preferred
Proficiency in Microsoft Office Suite (strong Excel skills) and experience with Oracle, Service Cloud, Five9, or similar ERP/contact center systems SKILLS:
Strong leadership and team management
Ability to manage escalations and resolve complex issues
Strong collaboration and stakeholder management
Analytical mindset with ability to interpret data
Effective written and verbal communication
Strong organization and prioritization in a fast-paced environment The approximate pay range for this position is $65,000- $72,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:
About Us | Nestlé Careers (nestlejobs.com) It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition:
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