Garage Claims Director

Garage Claims Director Glastonbury, CT Job Details Full-time 1 day ago Benefits Paid parental leave Health savings account Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance 401(k) matching Loan assistance Qualifications Data analysis skills Team development Litigation Team management Negotiation Senior leadership Full Job Description Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior). Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune's "100 Best Small and Medium Workplaces". At ACIC, we foster a culture where everyone belongs. We're a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

Our benefits include:

Health, Dental & Vision plans (HSA & PPO options) 401(k) with company match + financial advisor access Tuition reimbursement & student loan assistance Paid parental leave Counseling and mental wellness support Flexible work and in-office schedules

Summary:

Atlantic Casualty Insurance Company (ACIC), an Excess & Surplus (E&S) lines carrier, is seeking an experienced Director of Garage Claims to lead and oversee our Garage and Commercial Auto claims operations nationwide. This is a leader of leaders role responsible for driving strategy, performance, and technical excellence across the claims function. The ideal candidate brings deep expertise in Garage risks (repair shops, dealers), Commercial General Liability (CGL), and Commercial Auto, along with strong leadership experience managing teams and complex, litigated claims.

Key Responsibilities:

Provide leadership and oversight of Garage and Commercial Auto claims operations across all 50 states Lead, coach, and develop claims managers and supervisors Ensure consistent claims handling aligned with E&S guidelines and regulatory requirements Oversee complex and high-exposure claims, including litigation Provide technical direction on coverage, liability, and claim resolution strategies Establish and manage performance goals, metrics, and operational efficiency Partner with senior leadership to implement strategic initiatives and process improvements Manage relationships with defense counsel, vendors, and independent adjusters Oversee large loss and reinsurance reporting, audits, and compliance Ensure effective management of subrogation, salvage, and cost containment efforts

Required Qualifications:

8-10+ years of claims experience, including leadership at a director or senior leadership level Extensive Garage claims experience (required), including: Repair shops Dealers Related Garage risks Strong background in: Commercial General Liability (CGL) Commercial Auto Proven experience managing multi-state or nationwide claims operations Advanced expertise in: Litigation management Bodily Injury (BI) and Property Damage (PD) Coverage analysis and complex claims handling Demonstrated ability to lead and develop leaders (manager-level teams)

Preferred Qualifications:

Experience within an Excess & Surplus (E&S) or non-admitted carrier environment Background handling complex, high-exposure, or specialty claims

Skills & Competencies:

Strong leadership and team development skills Advanced communication and decision-making abilities Expertise in coverage interpretation, negotiation, and claims strategy Ability to manage confidential and sensitive information Strong organizational and operational management skills

Additional Information:

This position requires the ability to manage confidential and sensitive information Hybrid work schedule in designated office locations Occasional collaboration with senior leadership on complex claims initiatives Other duties as assigned

MENTAL REQUIREMENTS

Must be able to clearly define operational and claims-related problems, collect and analyze data, and draw valid conclusions. Ability to interpret and delegate complex instructions and make sound decisions in dynamic situations. Must be able to handle personnel matters in a secure and confidential manner.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to use hands, speak, and hear. The employee frequently is required to sit and reach with hands and arms and occasionally stand or walk. The employee may infrequently lift and/or move up to 25 pounds. Specific vision abilities include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The noise level is typically moderate, and work is primarily conducted indoors.

TRAVEL:

Up to 5% travel may be required.