Senior Manager, Claims Services

First Job Previous Job 3,537 of 10,000 More Like This Salary Not Available Position range in Kansas City, MO-KS Metropolitan Statistical Area $61k•$141k Per Year Senior Manager, Claims Services Sun Life

Occupation:

General and Operations Managers

Location:

Kansas City, MO•64108

Job Type:

Full Time (30 Hours or More)

Posted:

07/02/2026 Positions available: 1

Source:

FileImport•Sun Life

Web Site:

sunlife.wd3.myworkdayjobs.com

Expires:

08/29/2026 Job #:

JR00125266MO

Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Job Description. Opens a new window. Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The opportunity:

We are seeking a Senior Manager, Claims Services to lead a high-performing team supporting Stop Loss & Health Claims Services. This role is responsible for monitoring individual and team performance, maintaining metric data and trend reporting, and identifying training opportunities that strengthen accuracy, efficiency, and service delivery. This role partners closely with the Associate Director, Claims Services to ensure the team has the expertise, tools, and support needed to process claims data accurately and efficiently. The Senior Manager will regularly engage with team members individually and collectively to reinforce goals, monitor progress, support development, and drive continuous improvement across data intake, reporting, and claims services operations. How you will contribute: Lead, coach, and develop a high-performing Claims Services team in a production-oriented environment, ensuring individual and team performance aligns to established goals, service expectations, and quality metrics. Monitor team metric data, inventory levels, production trends, and accuracy measures to identify performance patterns, training needs, and opportunities for process improvement. Oversee execution of data intake, data management, claims processing, reporting, and related operational functions supporting Stop Loss & Health Claims Services. Apply working knowledge of stop loss insurance, medical and pharmacy claims data, detailed expense lines, merged reporting, and claims data processes to support accurate and efficient service delivery. Maintain and enhance spreadsheets, tracking tools, and reporting resources used for data collection, storage, analysis, performance monitoring, and operational decision-making. Document, communicate, and reinforce policies, procedures, and process changes to ensure team members remain aligned with current practices and expectations. Partner with employees across the organization to address data intake needs, resolve source or template issues, and improve workflows that support internal and external client needs. Foster a Brighter Way mindset by encouraging continuous improvement, empowering team members to develop solutions, and ...For full information see follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter•for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.