Manager, Claims

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Manager, Claims

• PRIMARY PURPOSE

• To manage the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management. Has direct responsibility for 25-49 colleagues.

• ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• + Responsible for overall operational management for assigned locations/offices.

+ Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements. + Establishes business plan with goal and objectives for the partnership and assigned locations/offices. + Monitors management reports relating to the partnership/office performance. + Assists with the coordination of sales and client service efforts. + Travels as required. + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance.

• QUALIFICATIONS

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Education & Licensing:

Eight (8) years claims management experience including two (2) years supervisory experience or equivalent combination of experience and education. + Baccalaureate degree from an accredited college or university preferred. Licenses as required. +

Skills:

excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office products, and leadership/management/motivational skills

• Work environment requirements include -

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Physical:

Computer keyboarding

Auditory/visual:

Hearing, vision and talking

Mental:

Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

• If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
• Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see

• sedgwick.com

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