Casualty State Manager

Casualty State Manager GoAuto Management Services

LLC - 2.8

Irving, TX Job Details Full-time 3 hours ago Qualifications Automobile claims Motor vehicle insurance law Team leadership Regulatory compliance in claims processing Process improvement Supervising experience Legislation Managing insurance claims teams Full Job Description About the Company Are you a seasoned casualty insurance professional looking to take your career to the next level? GoAuto Insurance Co, a leading name in the Non-Standard Personal Automobile Industry, is seeking a Casualty State Manager to oversee operations in Texas, Nevada & Georgia. This role will be instrumental in driving excellence across our casualty units, leading a dedicated team of managers, and ensuring adherence to industry standards.

Our Values and Promises:

Decency and Integrity:

You will be treated with respect and honesty.

Empowerment:

You will feel empowered to effect positive change.

Supportive Team:

You will be part of a team that supports and appreciates you.

Success Tools:

You will have the tools and resources to be successful.

Recognition:

You will be recognized and appreciated.

Pride:

You will take pride as a member of the GoAuto Team.

Key Responsibilities:

Team Leadership:

Manage up to 6 casualty managers, ensuring they are effectively staffed and supported.

Compliance & Process Adherence:

Ensure your team complies with state unfair claim practice acts, statutes, case law, and GoAuto processes.

Operational Oversight:

Monitor the demand log for timely action by managers and adjusters.

Collaboration & Consistency:

Work with the Litigation Manager and other state managers to ensure consistency and proper file handling.

Audits & Reporting:

Conduct monthly audits, manage team performance, and report results to the Chief Claims Officer.

Training & Development:

Provide ongoing training, stay current on legislative changes, and manage claim assistants.

Performance Management:

Evaluate and manage performance, including addressing underperformance and making merit recommendations.

Qualifications:

Extensive Casualty Experience:

Proven experience in casualty claims management, particularly in Texas, with good working knowledge of Nevada and Georgia. Expertise in

Claims & Legislation:

Strong understanding of policy contracts, state statutes, and legislative updates related to automobile claims.

Management Skills:

10+ years of claims experience and 5+ years in a supervisory role, with a process-driven approach and excellent communication skills.

Education:

College degree preferred.

Analytical Abilities:

Ability to analyze reports, perform trend analysis, and implement necessary changes for improvement.