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Job Description
Our Mission:
Keep Washington Safe and Working!
Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
PLEASE NOTE
This recruitment represents a non-permanent position that is expected to last 12 months (the end date is 6/30/2027).
PLEASE NOTE
This position is open to Labor & Industries employees only. Job Highlights Do you have general knowledge level of Claims and Independent Medical Examination (IME) and can work cohesively with our customer base (lawyers, providers, medical firms, advisory boards) with tact and diplomacy? Do you have a strong data background and the ability to understand system requirements? Do you want to use your leadership skills to support a dynamic team that is devoted to ensuring injured workers receive appropriate medical treatment? Are you someone who can resolve unique problems and work collaboratively with different teams to support the greater mission? Then this could be the position for you! The Department of Labor & Industries is seeking a Program Support Supervisor 2 within the Claims Administration program/IME unit. This position is responsible for ensuring that the work of unit is completed in a timely, efficient manner and meets the established performance expectations of the unit. Independent Medical Exam scheduling is an essential service to Claims Administration. The exams ensure injured workers receive appropriate medical treatment and are essential for reducing claims cost and time loss duration. This position provides leadership to the Centralized Scheduling Unit responsible for coordinating statewide Independent Medical Examinations (IME's) for state fund claims. This role is essential to the unit as it provides leadership, technical support and acts as a liaison between the schedules, Claim Managers, and providers. For this position, telework is permitted part time (one day in office per week). The assigned duty station for this position is Tumwater, Washington . For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. Some of what you'll do: Coordinates and directs Program Coordinators who are responsible for statewide independent Medical Exam scheduling. Coaches and mentors staff by reviewing workloads, work assignments, potential barriers or problems to meet deadlines. Develop reports and presentations and deliver to management and community partners. Provide testimony on team practice and process as required. Communicates via phone, email, mail, and speaks to large groups when necessary. Uses and properly interprets RCWs and WACs to ensure the application's business requirements are met. Ensure team meets its performance expectations and takes corrective action when necessary. Train, monitor, and assist team members to meet their individual performance goals. Establish and implement performance goals and expectations. Ensure team coverage so that performance goals are not adversely impacted. Monitor compliance with agency goals and core competencies. Assist in the development and implementation of policies and procedures when needed. Resolves and mediates disputes. Conducts annual, probationary and trial service performance evaluations, coaches, counsels and evaluates the performance of unit staff. Manage personnel issues such as; leave requests, disciplinary actions, FMLA. Conducts investigations of injuries, near misses, and threats to department staff and completes incident reports and reports to manager. Uses computer applications to track and research information. For the full list of duties, please request the Position Description Form (PDF).
Required:
High school diploma or equivalent AND Three years of applicable experience in the program specialty (Insurance, Claims, Customer Service/call center, Legal, Healthcare) AND Ability to type 40 words per minute, accounting for errors, with a 5-minute typing assessment . When applying, please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length. To see a typing assessment that meets the requirements visit www.typing.com/student/tests. Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link.
Required Equity Competencies :
•The ability to take action to learn and grow. •The ability to take action to meet the needs of others.
Desired:
Six months' supervisory or lead experience Six months' experience in a L&I Claims Support Unit. Six months' experience in a call-center environment. Intermediate level experience using Microsoft Suite applications, including WORD, EXCEL, and Outlook. Ability to access and move between multiple computer programs; databases; word processing, imaging systems, and internet to enter and update information. Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A 5-minutes typing assessment: http://www.typing.com/student/tests Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I . If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented by the Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Please note:
L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's Jobs@lni.wa.gov . Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency's mission. Having a diverse workforce is this agency's greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. People with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery Jobs@lni.wa.gov . #LI-DNI
