Warranty Administrator

Job Overview Founded in 1978, the Vande Hey Brantmeier Automotive Group sells and services new Chevrolet, Chrysler, Dodge, RAM, and Jeep vehicles, and offers a state-of-the-art service centers to better serve Wisconsin drivers. We are seeking a Warranty Administrator to join our team. The position prepares, submits, and reconciles all warranty claims with vehicle manufacturers and distributors. This role requires high attention to detail, strict adherence to factory policies, and a commitment to processing claims accurately to protect dealership profitability. Essential Duties Claim Preparation & Submission Prepare, review, and submit warranty claims to the manufacturer or distributor, ensuring all criteria and paperwork requirements are met. Track and process repair orders and ensure they align with factory policies and manuals. Reconcile all warranty receivables with payments through the appropriate accounting schedules. Tracking & Compliance Keep informed of all manufacturer recalls, service bulletins, and specific warranty procedure changes. File and maintain all service records as required by the manufacturer for audit purposes. Follow up on the payment of outstanding claims to keep receivables current. Investigate, resubmit, or appeal any rejected or incomplete claims.

Key Qualifications & Skills Experience:

3 to 5 years of clerical, administrative, or accounting experience; Preference given for experience in dealership or automotive settings.

Computer Literacy:

Proficiency with/ability to learn dealership management software (e.g. Dealertrack) and standard office programs like Google Workspace.

Organization & Detail Orientation:

Ability to navigate complex labor operation codes, failure codes, and strict manufacturer guidelines.

Communication:

Strong interpersonal and communication skills to collaborate effectively with service advisors, technicians, and manufacturer reps.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person