Manager, RMA

Manager, RMA FM Industries•3.0 Fremont, CA Job Details Full-time $107,500•$150,000 a year 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Life insurance Pet insurance Qualifications Customer communication EHS Microsoft Outlook Operations management Customer returns handling 5 years Regulatory compliance ERP systems Logistics Environmental compliance Data reporting Improving operational efficiency MRP Bachelor's degree Continuous improvement Mentoring Quality engineering Logistics inventory management Environmental regulatory compliance Manufacturing Senior level Cross-functional collaboration Cross-functional team management Manufacturing company experience Supply Chain Management Technical Proficiency Regulatory compliance management Cross-functional communication Time management Full Job Description

WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?

Competitive Salary PTO Program Nine (9) Paid Holidays!! Medical, Dental, Vision and Life Insurance Short and Long-Term Disability Coverage

AT NO COST TO EMPLOYEE!

! Tuition Assistance Pet Insurance Flexible Spending Plans Health Spending Plans Comprehensive Online Learning Center•houses thousands of training resources available to learn at your own pace!! 401(k) Retirement Savings•with a generous company 30% match! (100% vested after six years)

GET TO KNOW US

FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. We specialize in build to print, precision machined components, anodization and engineered thermal spray coatings. FM Industries promotes an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We have locations in Northern California and Phoenix, Arizona. Since 2002, the business has been part of NGK Insulators , based in Nagoya, Japan. Our partnership with NGK is highly collaborative and complimentary.

SUMMARY OF POSITION

The RMA Manager will be responsible for overseeing the Return Material Authorization process (RMA), ensuring efficient and accurate handling of returned products. This role involves managing an integrated and cross functional RMA team, optimizing return processes, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in logistics, customer service, planning, and product repair processes.

Manage RMA Processes:

Oversee the entire RMA process, including receiving, inspecting, and processing returned products as well as the planning and scheduling of rework activities

Team Supervision:

Lead, mentor, and manage a team of RMA specialists, providing guidance and support to ensure efficient operations.

Customer Communication:

Act as the main point of contact for customers regarding returns, ensuring timely and clear communication.

Process Improvement:

Continuously analyze and improve RMA processes to enhance efficiency, reduce costs, and increase customer satisfaction.

Inventory Management:

Coordinate with the inventory team to manage returned stock, ensuring accurate records and proper storage.

Reporting:

Generate and analyze reports on return trends, product defects, and process efficiency, providing insights to senior management.

Compliance:

Ensure all RMA processes comply with company policies and industry environmental, health and safety laws and regulations and accepted safe work practices.

EDUCATION AND/OR EXPERIENCE REQUIRED

Bachelor's Degree in a technical, quality or supply chain discipline, preferred Minimum of 5 years' experience managing an

RMA /MRB

Department or function. Quality Engineering experience in precision machining manufacturing environment Expertise in Level 1 repairs (basic diagnostics, simple repairs, and testing) Strong attention to detail, organizational, and time-management skills. Proficiency with use of an

ERP / MRP

system to manage workflow Proficiency with use of MS Office Suite (Excel, Outlook and PowerPoint).

CULTURE:

At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.

FM Industries Values:

CUSTOMER FOCUS

•Partnering to deliver excellence and innovation SAFETY•Prioritizing the wellbeing of our people

INTEGRITY

•Achieving our best through mutual respect and teamwork QUALITY•Investing in our People, Processes, and Products

ACCOUNTABILITY

•Taking ownership of our words, actions and results Give us your best and we'll give you ours!!