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Director of Quality Assurance, Compliance & Improvement
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PACS
Long Beach, CA (In Person)
$102,500 Salary, Full-Time
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Job Description
Director of Quality Assurance, Compliance & Improvement 3.1 3.1 out of 5 stars Long Beach, CA 90807 $95,000
- $110,000 a year
- Full-time PACS 10 reviews $95,000
- $110,000 a year
Full-time Position Description:
The Director of Quality Assurance, Compliance & Improvement is responsible for building, implementing, and overseeing a comprehensive quality assurance framework across PACS. This role ensures that clinical, financial, operational, and documentation practices are aligned, compliant, and audit-ready, supporting the organization's ability to meet all funding, regulatory, and reporting requirements. The Director establishes systems, processes, and standards that promote accuracy, accountability, and consistency across programs. Working in close partnership with the CEO and organizational leadership, this position serves as the lead for quality oversight, identifying risks, strengthening internal controls, and driving continuous improvement across both clinical and operational areas. This role works in regular and structured partnership with the Chief Program Officer (CPO) to support clinical quality, documentation standards, and program implementation, while maintaining clear alignment between quality oversight and program leadership responsibilities This role strengthens and helps formalize the organizations' quality assurance structure by ensuring alignment between clinical, operational, and financial practices. By strengthening these systems, this role directly supports improved outcomes for communities PACS serves, ensuring that services are not only compliant and sustainable, but also effectively delivered to meet the needs of children and families. This role ensures that PACS maintains alignment between service delivery, documentation, billing, and reporting, strengthening the organization's ability to operate in a compliant, audit-ready, and mission-aligned manner.Experience and Essential Job Functions:
Organizational Quality Assurance & Oversight Establish and lead a comprehensive Quality Assurance framework across clinical, operational and compliance areas. Define quality standards and expectations across programs. Serve as a central point of contact for quality-related initiatives across PACS Monitor workflows to identify risks, gaps, and inconsistencies. Strengthen internal controls to support accuracy and accountability. Partner with the CEO, and CFO on revenue tracking and program-level financial performance. Contract & Regulatory Compliance Ensure compliance with Medi-Cal, DMH, and other funding requirements. Monitor contract utilization to support sustainability. Support financial and contract reporting requirements. Track regulatory changes and support implementation. Audit Readiness & Risk Management Lead audit readiness efforts across departments. Serve as a primary point of contact during audits. Identify risks and implement proactive solutions. Support corrective action planning for long-term improvement. Align financial practices with compliance frameworks. Data Integrity, Systems & Reporting Develop dashboards and reports for leadership decision-making. Analyze financial and operational data trends. Improve data integrity on EHR. Ensure consistency across documentation, billing, and reporting. Cross-Functional Leadership & Alignment Collaborate with program leadership, QA, and admin teams to align workflows. Guide managers on financial implications of decisions. Translate requirements into workable processes and policies. Support training and communication efforts. Partner with the Chief Program Officer (CPO) and program leadership to support clinical documentation standards and quality of care Identify trends, gaps, and training needs based on audits and data Ensure alignment between clinical practices, billing requirements, and regulatory standards Culture & Organizational Impact Promote accountability, transparency, and shared ownership. Translate expectations into clear, practical guidance. Encourage collaboration and reduce silos. Support systems that are sustainable for staff and responsive to client needs, ensuring services remain accessible, effective and aligned with community expectations. Model an approachable, solution-oriented leadership style. Process Improvement Streamline workflows and reduce administrative burden. Improve billing, reporting, and compliance systems. Build sustainable and efficient processes. Additional Responsibilities Support strategic initiatives and planning. Maintain responsive communication. Ensure adherence to policies. Perform other duties as assigned.Qualifications:
Master's degree required in Social Work or a related field Current License with the California Board of Behavioral Sciences. Minimum two (2) years of leadership or supervisory experience preferred. Demonstrated experience in QA, compliance, audits or financial operations Strong knowledge of Medi-Cal and DMH requirements. Understanding government contract requirements, audits, and financial reporting. Strong communication and problem-solving skills. Proven ability to lead and influence teams across diverse functional areas. Ability to translate requirements into clear, practical guidance for staff.Job Perks:
Comprehensive medical, dental, and vision coverage with low premium contributions. 401(k) retirement plan. Professional development support including opportunities for growth. Paid holidays and vacation time. Mileage reimbursement. Partial reimbursement for cell phone and internet expenses. Student Loan Forgiveness (PSLF): PACS is a qualifying employer under the federal Public Service Loan Forgiveness (PSLF) Program. Employees with eligible federal student loans may be eligible for loan forgiveness after meeting all program requirements. Eligibility for PSLF is determined by the U.S. Department of Education.Pay:
$95,000.00- $110,000.