Director of Quality and Compliance

What You'll Need as

Director of Quality and Compliance:

Community Connections Inc. is seeking a Director of Quality and Compliance to join our team! Based in Fall River, MA, this strategic leadership role is essential to advancing our agency's commitment to high-quality services, ethical practice, and regulatory excellence. As the Director of Quality and Compliance, you will oversee agency-wide quality assurance systems, ensure adherence to state, federal, and accreditation requirements, and lead initiatives that strengthen organizational accountability, safety, and continuous improvement. We are looking for a knowledgeable, detail-oriented, and mission-driven leader who is committed to upholding the highest standards of service delivery, regulatory integrity, and organizational compliance. What You'll Do as

Director of Quality and Compliance:

Provide strategic oversight for agency-wide quality assurance, compliance, and ethical standards. Lead and manage internal and external audits, surveys, and certification processes including

CARF, DDS

Quality Enhancement, MassHealth, and transportation standards. Oversee the development, review, and maintenance of agency policies and procedures in collaboration with Executive Team and Service Directors. Direct the investigation process, analyze incident trends, and develop corrective action plans that ensure timely and effective resolution. Support and audit Electronic Case Management systems, ensuring accurate documentation and proper staff usage. Bachelor's Degree in human services, social work, communications, or a related field required. Relevant experience may be substituted for required education. 5-7 years of progressive leadership experience with foundational experience in CARF, DDS, and MassHealth standards preferred. Bachelor's Degree preferred; relevant experience may be substituted in lieu of a degree. Demonstrated expertise in regulatory compliance, quality assurance systems, and accreditation processes. Strong analytical skills with the ability to evaluate data, identify trends, and develop improvement strategies. Proven ability to work across teams and with diverse stakeholders. Valid driver's license, access to a vehicle, and satisfactory driving record. Who You Are as

Director of Quality and Compliance:

A strategic thinker with a strong commitment to regulatory and ethical excellence. A confident, collaborative leader who supports teams and inspires accountability. A detail-oriented professional with strong analytical and problem-solving skills. A team player committed to mission-driven work.

What Community Connections Can Provide You:

PTO:

9 Paid Holidays, 15 Vacation days, 3 Personal days Employer Paid Group Life/AD&D Insurance Employer Paid Long Term Disability Insurance 403b Retirement Plan with Discretionary Employer Match A workplace with both heart and soul Personal and professional development The opportunity to positively impact the lives of the individuals we serve Community Connections Inc. is an EEO employer committed to inclusion, equity, and supporting veterans and individuals with disabilities.

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Are you available to work 40 hours per week, M-F 8am-4pm? What is the best method to contact you? What is your salary expectation?

License/Certification:

Driver's License (Required) Ability to

Commute:

Fall River, MA 02721 (Required)

Work Location:

In person