Travel and Expense Compliance Supervisor

Travel and Expense Compliance Supervisor East Carolina University - 4.3 Greenville, NC Job Details 4 hours ago Benefits Travel reimbursement Expense account Qualifications Customer communication Full Job Description This position serves under the general direction of the Director of Accounts Payable and functions as the supervisor for all travel and expense reimbursement related matters. The primary purpose of the position is to administer the University's travel program, including managing the Emburse Enterprise (travel and employee reimbursement) system, understanding the configuration and features of the system in detail and operating as the functional contact for technical and processing matters. The Travel and Expense Compliance Supervisor is also responsible for developing and maintaining all travel staff and user training materials, and regularly provides training to system users. This position serves as the main point of contact for all employee and non-employee reimbursements requests. The Travel and Expense Compliance Supervisor will engage users of the Emburse Enterprise system to foster the utilization of the system and to analyze employee reimbursements within the system to provide recommendations to senior management for process improvements and system updates. This position is also responsible for researching travel and expense industry trends and for ensuring that ECU's reimbursement processes are in compliance with University Policies, UNC System policies, the Office of the State Budget and Management budget manual, and IRS guidelines. University Travel Program Administration - Ensure that travel related charges and reimbursements are processed in a timely, accurate, and compliant manner. The Travel and Expense Compliance Supervisor will be responsible for monitoring processing volumes and adjusting the travel team's priorities as needed to meet the needs of University constituents, as well as investigating incomplete/stalled travel reports. Additionally, this position will generate routine performance statistics and perform random audits to detect potential fraud or risks, recommending and implementing approved changes to mitigate risks. The Supervisor is also responsible for continually monitoring applicable Internal Revenue Service and NC Office of State Budget and Management rates, notifying leadership of changes and helping to communicate those changes to the University community. This position maintains an awareness of Federal, State, and UNC System travel regulations, as well as travel policies of the University and its related foundations in order to ensure that payments and reimbursements are processed appropriately. Travel System Manager & Liaison - Serve as the internal system manager and vendor liaison for the Emburse Enterprise system, understanding the configuration & features of the system in detail and serving as the functional contact for technical matters. This includes reviewing system related issues, taking appropriate action, and communicating with ECU's Information Technology and Computing Services staff and vendor support staff as needed for advanced technical needs. The Travel and Expense Compliance Supervisor regularly reviews system configurations to ensure approval workflows are functioning appropriately and that accounting related information is being exchanged as expected with the University's ERP system. Functions related to managing the system also include activating students/fellows/residents and adding new expense account codes as needed. Training and Documentation - The Travel and Expense Compliance Supervisor is responsible for ensuring that all users of the Emburse Enterprise system are trained and up-to-date on the system and travel-related processes. This includes regularly delivering training and developing and maintaining all Emburse Enterprise user training materials and Accounts Payable Standard Operating Procedures for travel and expense reimbursements, including the timely implementation of updates. Supervision - This position is responsible for supervising the travel processing team, and at times, additional temporary staffing. The Travel and Expense Compliance Supervisor works with the Director of Accounts Payable to evaluate and update existing job descriptions as needed and is directly responsible for employee performance reviews, including providing constructive advice when monitoring employees' performance. Customer Service - The Travel and Expense Compliance Supervisor serves as the main point of contact for all employee and non-employee reimbursement requests. This position is responsible for the daily review and resolution of incoming Emburse and TeamDynamix support tickets. This position also provides frontline customer service by guiding departments through travel & expense reimbursement processes and by addressing related inquiries. The Travel and Expense Compliance Supervisor provides timely and accurate support, promotes policy compliance, and contributes to continuous improvement in the user experience. This position, when workload dictates, will assist their staff with expense report processing. Other duties as assigned. Minimum Education/Experience Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education Microsoft Office proficiency (particularly Outlook, Excel and Word). Strong customer service, communication, analytical and technical skills. Ability to proactively resolve issues, work under pressure while managing numerous deadlines, work in an environment of fluctuating priorities and frequent interruptions, function independently and in a team environment. Supervisory skills are strongly preferred. License or Certification required by the Department None Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis. Job Open Date 06/17/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 07/09/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/94413 Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA . Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.