Office Manager/ Compliance Manager

Unlimited Home Care, LLC is a growing, Indiana-licensed home care agency providing compassionate Medicaid waiver and private-pay personal care services across all 92 Indiana counties. Founded on the belief that everyone deserves to live with dignity and independence in the comfort of their own home, we are building a team of dedicated professionals who share our passion for exceptional care. As we continue to grow, we are looking for an Office Manager / Compliance Coordinator to be the backbone of our daily operations and compliance efforts.

Position Overview:

We are seeking a highly organized, detail-oriented Office Manager / Compliance Coordinator to join our team on a part-time basis, with the potential to grow into a full-time role as the agency expands. This is a hybrid role that combines daily office management with HR compliance responsibilities. You will be the central hub of our agency's operations — managing caregiver scheduling, maintaining personnel files, ensuring regulatory compliance with Indiana State Department of Health (ISDH) requirements, and supporting billing and payroll functions.

Key Responsibilities:

Daily Operations:

Manage caregiver scheduling, shift assignments, and coverage coordination Answer phones and respond to client, family, and referral source inquiries Coordinate new client intake and onboarding processes Monitor Electronic Visit Verification (EVV) system for compliance and flag missed visits Maintain organized office filing systems (physical and digital) Serve as the primary point of contact for caregivers and clients during business hours

HR and Compliance:

Maintain all employee personnel files — Licensed Personnel Records (LPR) and Non-Licensed Personnel Records (NPR) Conduct new hire onboarding — collect, verify, and file all required documentation before a caregiver's first shift Track credential expirations including licenses, CPR/First Aid certifications, TB screenings, and background checks Schedule and coordinate annual background check renewals and OIG exclusion list checks Conduct quarterly personnel file audits and document findings Enforce "Clear to Work" policy — ensure no caregiver is scheduled until their file is 100% complete Maintain training records, in-service hour logs, and competency evaluation documentation Prepare for and support ISDH survey readiness at all times

Billing and Payroll Support:

Prepare payroll data for processing Assist with Medicaid claims submission and follow-up Track private-pay invoicing and accounts receivable Maintain basic financial records, receipts, and expense documentation

Qualifications:

Required:

Minimum 2 years of experience in home care, home health, or healthcare office administration Knowledge of Indiana Medicaid waiver programs and ISDH regulatory requirements Experience maintaining employee personnel/HR files and compliance documentation Strong organizational skills with exceptional attention to detail Proficient in Microsoft Office (Word, Excel, Outlook) and basic office technology Excellent verbal and written communication skills Professional phone presence and customer service orientation Ability to work independently, prioritize tasks, and manage multiple deadlines Must pass a criminal background check and drug screening Valid Indiana driver's license and reliable transportation

Preferred:

CNA, HHA, or healthcare certification Experience with EVV systems (HHAeXchange, Sandata, or similar) Experience with home care scheduling software (AxisCare, CareSmartz360, WellSky, or similar) Familiarity with Medicaid billing and claims processes Bilingual (English/Spanish) is a plus Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field

What We Offer:

Competitive pay: $17.00 - $20.00 per hour based on experience Part-time flexible hours: 20-25 hours per week, Monday - Friday Flexible scheduling Professional development and training opportunities Supportive, family-oriented work environment Opportunity to grow into a full-time role as the agency expands Make a meaningful impact in the lives of clients and their families across Indiana How to

Apply:

Submit your resume and a brief cover letter explaining your experience in home care or healthcare administration. We are looking for someone who is passionate about compliance, organized to the core, and ready to help build something special. We look forward to hearing from you! Unlimited Home Care, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$17.00 - $20.00 per hour

Benefits:

Flexible schedule People with a criminal record are encouraged to apply

Work Location:

In person