RMA Manager - Operations Compliance

The Manager:

RMA & Compliance Operations is a technically oriented role responsible for end-to-end management of returns (RMA) process, ISO 9001 management system, and internal and external audit programs. This position serves as the operational owner of post-sales product flow — coordinating closely with third-party logistics (3PL) providers, contract manufacturers (CMs), and ODM partners globally to ensure timely disposition of returned units, root cause resolution, and continuous improvement. The role requires hands-on expertise in compliance systems, supplier management, and hardware product lifecycle, and functions as a key technical contributor within the Operations organization.

Functions:

RMA & Returns Management

ISO 9001

Management System Internal & External Audit Management Continuous Improvement & Cross-Functional Collaboration Required

• Bachelor's degree in Engineering, Science, Supply Chain, or a related technical field.
• 5+ years of progressive operations or compliance management experience in electronics, hardware, or IoT manufacturing environments.
• Demonstrated experience managing RMA or reverse logistics operations, including 3PL and CM/ODM coordination.
• Hands-on

ISO 9001

management system experience, including document control ownership and management review facilitation.

• Certified Lead Auditor for

ISO 9001

(or equivalent); proven track record conducting internal and supplier audits. Preferred

• ISO 14001 or

IATF 16949

Lead Auditor certification.

• Six Sigma Green Belt or Black Belt certification.
• Experience in a fabless semiconductor or IoT hardware company.
• Familiarity with RoHS, REACH, or other regulatory compliance frameworks.
• Experience working with Asian CM/ODM partners (Taiwan, China, Thailand).

workflows. Job Type & Location This is a Permanent position based out of Minneapolis, MN. Pay and Benefits The pay range for this position is $60.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Minneapolis, MN.

Pay and Benefits The pay range for this position is $50.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN.

Application Deadline This position is anticipated to close on Jun 10, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.