Furnish & Install Compliance Manager

The Compliance Manager oversees all compliance requirements for the Furnish & Install (F&I) retail programs, ensuring adherence to local, state, and national regulations for licensing, insurance, EPA requirements, installer onboarding, background checks, and overall operational compliance. Skills & Experience Requirements

• Highly self-motivated.
• Excellent communication skills.
• Relationship-building skills.
• Preferred construction or compliance experience.
• Well-organized and analytical.
• Strong time-management.
• Proficient in Microsoft Office.
• Leadership qualities. Education Requirements
• Bachelor's degree required. Work Environment
• Standard office environment.
• So travel may be required Licensing, Certification & Regulatory Compliance Maintain required local, state, and national licenses.

Manage EPA compliance including renewals and certifications. Oversee contractor license renewals and dispute unnecessary requirements. Maintain documentation in retail partner portals. Support installers with licensing and certification processes. Monitor background check and badge compliance. New Installer Onboarding & Setup Outreach to prospective installers. Validate service coverage. Distribute onboarding package. Support documentation completion. Submit installer details to Supplier Maintenance and CFS. Update EBS and upload technician details. Damage Claims & Escalations

• Respond to claims and escalations.
• Research order history.
• Manage claim resolution pathways.
• Identify operational barriers.
• Communicate with retail partners. Installer Communication & Field Support
• Respond to daily installer inquiries.
• Provide support for program expectations.
• Assist with

EPA/LRRP

matters.

• Conduct training. F&I Team Operational Support
• Conduct zip code research.
• Resolve auto-assignment issues.
• Manage system updates.
• Support installer profile alignment. Program Audits
• Coordinate and prepare audit documentation.
• Conduct installer-facing audits. Store Communication
• Contact stores for updates and clarifications. Mass Program Communications
• Create and distribute program-wide updates. Compliance Data, Reporting, & Documentation Management
• Maintain records.
• Produce compliance reports.
• Update Compliance Dashboard. Failed Order Invoice Resolution
• Investigate failed orders.
• Resolve issues such as missing zip codes or rates. Customer & Retail Partner Audit Support
• Manage customer audits.
• Work with legal.

Any additional dues that are need for proper program support.